Open to opportunities

Alex Ssenyonjo

@alexssenyonjo

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Results-driven IT professional with expertise in digital transformation.

Uganda

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What I'm looking for

I seek a role that fosters growth, innovation, and impactful client interactions.

I am a highly motivated IT professional with extensive experience in customer service and digital transformation. My journey has been marked by a commitment to enhancing client experiences and optimizing digital systems. Currently, I serve as a Digital Transformation Officer at Lubaga Private Schools Teachers Sacco, where I lead the optimization of digital platforms and provide technical support to ensure seamless integration into company infrastructure.

Throughout my career, I have held various roles that have honed my skills in IT support, training, and system management. As an IT Helpdesk Supervisor at Tugende Limited, I supervised operations, managed server infrastructure, and implemented disaster recovery solutions. My experience as a Facilitator in Cloud Computing allowed me to design and deliver training sessions that improved digital literacy among professionals. I am passionate about leveraging technology to drive organizational success and am dedicated to continuous learning and improvement.

Experience

Work history, roles, and key accomplishments

Current

Digital Transformation Officer

Current

Lubaga Private Schools Teachers Sacco

Sep 2023 - Present (1 year 9 months)

Lead optimization of digital systems and platforms, ensuring smooth integration into company infrastructure. Provide technical support, install and configure hardware/software, and train staff on ICT systems to improve efficiency.

Technical Support Hardware Software Configuration Staff Training ICT Troubleshooting Documentation Management Process Improvement

Facilitator (Cloud Computing)

The Innovation Village

Apr 2024 - Jun 2024 (2 months)

Designed and delivered training sessions to enhance digital literacy for professionals. Provided ongoing support and developed training materials for effective cloud tool usage, improving digital workflows.

Cloud Computing Training Development Digital Troubleshooting Logistics Coordination Emerging Technologies Professional Development

Electronic Health System Support Officer

Living Goods

Oct 2023 - Jan 2024 (3 months)

Led capacity-building initiatives for the electronic Community Health Information System. Conducted troubleshooting and training to optimize system performance for health teams.

Troubleshooting Systems Performance Training Delivery Asset Management

IT Helpdesk Supervisor

Tugende Limited

Dec 2019 - Apr 2023 (3 years 4 months)

Supervised IT helpdesk operations, providing first-line support for hardware, software, and network issues. Managed server infrastructure and implemented data backup solutions.

Help Desk Support Infrastructure Network Security Capacity Planning Asset Management Data Backup Disaster Recovery

Senior Field Officer

Tugende Limited

Dec 2018 - Nov 2019 (11 months)

Led client recruitment and vetting for hire-purchase arrangements, managed lease approvals, and provided exceptional customer service while ensuring compliance with operational standards.

Client Services Customer Service Documentation Compliance Communication Relationship Management

Data Entry Clerk

Expanding Social Protection Programme

Jan 2017 - Dec 2017 (11 months)

Efficiently transferred and verified data from paper to digital formats, ensuring accuracy and managing databases while providing excellent customer service.

Data Entry Data Database Management MS Office Customer Service Data Integrity Documentation

Computer Teacher/System Administrator

Blessed Comboni Secondary School

Feb 2015 - Dec 2017 (2 years 10 months)

Planned and delivered computer literacy lessons, provided technical support, and managed the school’s IT resources and network security.

Computer Literacy Technical Support Network Security IT

Education

Degrees, certifications, and relevant coursework

Makerere University

Bachelor of Science, Computer Science

2009 - 2013

Studied Computer Science, focusing on software development, algorithms, and data structures. Developed a strong foundation in programming languages and system design, preparing for a career in IT and digital solutions.

Seroma Christian High School

UACE

2007 - 2008

Completed UACE (Uganda Advanced Certificate of Education), focusing on subjects that prepared for higher education in technology and sciences.

Emmanuel College Kazo

UCE

2002 - 2006

Completed UCE (Uganda Certificate of Education), gaining foundational knowledge in various subjects, including mathematics and sciences, essential for further studies.