Hiek Mak

Ensured all Member Services related duties, such as Order Processing, resolving Walk-in/Phone-in inquiries from Members, and various Application Processing were handled smoothly with accuracy, efficiency, and professional service attitude. Handled additional duties involving higher authority while keeping the Company’s policies and procedures in place and coding results.

Monitored and moderated content to ensure a safe and fun online environment, implementing client's content moderation strategy. Coordinated with internal and external decision makers to support the mission of ensuring a safe and fun environment while providing excellent customer service.

Led and managed restaurant operations, ensuring superior guest services and product quality. Responsible for recruiting, hiring, training, and evaluating restaurant staff performance.

Supervised interviewers and collected participant information and data through strategic questioning and discussion. Successfully handled responsibilities such as collecting specified data, distributing surveys, conducting interviews, and coding results.

Managed and oversaw the entire restaurant operation, ensuring guest satisfaction and developing loyalty programs. Planned and developed overall restaurant marketing strategies, including new and updated menus.

Performed sales duties and translated between English and Thai for customers. Assisted with customer inquiries and ensured smooth communication in a retail environment.

Managed club operations and supervised service staff to ensure excellent customer experience. Progressed from Service Supervisor to Assistant Manager within six months, demonstrating strong leadership.

Operated as a telephone operator, handling incoming calls and customer inquiries for multiple food establishments. Ensured efficient communication and order processing for customers.

Managed front desk operations, including guest check-ins and check-outs. Inspected and coordinated technical water and electric system repairs to ensure guest comfort and facility functionality.

Graduated with a Bachelor of Arts in Management. This program provided a strong foundation in leadership and management principles, preparing for various professional roles.

Successfully completed a course focused on the history of Angkor Watt. This enhanced knowledge of Cambodian cultural heritage.

Completed a comprehensive computer training course covering essential software applications. Gained proficiency in typing, Microsoft Office Suite (Outlook, Publisher, PowerPoint, Word, Excel), and internet usage.

Successfully completed a special course focused on grammar for writing. This improved writing skills and grammatical accuracy.

Studied General Knowledge at Watt Svay High School. This period focused on foundational academic subjects.

Studied General Knowledge at Ta Moeurn Secondary School. This period focused on foundational academic subjects.

Studied General Knowledge at Pouy Samroung Primary School. This period focused on foundational academic subjects.