Nicolo Lorena

Led the secondary department, monitoring and evaluating teaching and learning, conducting teacher performance management, and supporting teacher professional development to improve instructional quality.

Prepared and delivered daily English-medium lessons, created lesson plans, and assessed students monthly, quarterly, and at term end to track learning progress.

Developed daily lesson plans, delivered English-medium instruction, and conducted regular assessments to support student learning and progress.

Prepared and delivered English-medium daily lessons and performed monthly and term assessments to monitor and report student performance.

Sourced suppliers, created condominium procedures and forms, acted as liaison for residents, and responded to tenant inquiries to maintain resident satisfaction.

Performed administrative tasks, researched real estate trends regionally, and appraised property values using multiple valuation methods.

Contacted and supported advertising agencies across Asia to secure entries, managed client accounts, and met annual targets for participating agencies and production companies.

Created daily lesson plans, delivered English-medium instruction, and conducted periodic assessments to evaluate student progress.

Provided technical support for American dental software, assisting with troubleshooting, upgrades, installations, and server migrations for clients.

Promoted real estate projects and met monthly sales quotas through marketing and client engagement activities.

Provided customer care for an Australian utilities client, ensuring accurate billing and resolving customer inquiries.

Supported an Australian telecommunications client with customer care, sales support, and problem resolution to meet service objectives.

Handled customer inquiries and supported sales objectives for an Australian telecommunications client through problem solving and product information.

Supported sales teams, liaised between clients and sales, trained new staff, developed campaigns, and assisted in policy and procedure development.

Provided customer support, assisted in campaign development and training, performed customer surveys, and contributed to policy and procedure improvements.

Ensured computer systems were operational at assigned polling precincts and installed VSAT hardware for election results transmission.

Handled production of sub-events for the Magayon Festival, secured marketing materials, and sourced sponsors for assigned events.

Completed an online Diploma in Teaching Skills focused on pedagogical methods and classroom practices.

Completed an online Diploma in Project Management covering project planning, execution, and control.

Completed an online Diploma in Cybersecurity covering foundational cybersecurity concepts and practices.

Associate Degree in Computer Programming focusing on programming fundamentals and software development techniques.