Open to opportunities

Niki Z

@nikiz

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Customer-focused engagement professional with tourism background and strong communication skills.

Cambodia

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What I'm looking for

I am seeking a customer-facing role that leverages my tourism and engagement background, offers growth, and values clear communication and problem-solving.

I have a background in tourism and a bachelor's degree in English Literature, with practical experience as a tour leader, tour guide, receptionist, and tour planner. I expanded my skill set working as a Customer Engagement Representative for an e-commerce company, developing strong communication, problem-solving, leadership, and responsibility.

I am disciplined, adaptable, and eager to learn new things and take on challenges, with hands-on experience in digital marketing, front desk operations, content writing, and handling customer complaints. I bring time management, negotiation, and bilingual (English and Indonesian) communication skills to roles that require customer focus and operational support.

Experience

Work history, roles, and key accomplishments

Current

Customer Engagement Representative

Current

Digital Engine

Jan 2024 - Present (1 year 9 months)

Provided customer service and problem resolution for e-commerce customers, improving satisfaction through effective communication and issue ownership. Led small teams and handled escalations to maintain service quality.

Customer Service Complaint Handling Problem Solving Leadership Communication Time Management CRM English

Tour Leader / Tour Guide

Midori Tour & Travel

Jan 2014 - Dec 2015 (1 year 11 months)

Led and guided tours, managed itineraries and guest relations, and delivered cultural and historical briefings that enhanced visitor experience. Improved on-time performance and handled guest issues during excursions.

Customer Service Time Management Public Speaking English Cultural Interpretation Problem Solving

Front Desk Receptionist

Resort Giri Tirta Kahuripan

Jan 2014 - Dec 2014 (11 months)

Managed guest check-ins, reservations, and front-desk inquiries while maintaining service standards and handling customer complaints promptly. Coordinated with operations to ensure guest satisfaction.

Reserving Customer Service Microsoft Office Communication Complaint Handling English

Desk Collection Leader

Investasi Modal Bersatu

Jan 2022 - Present (3 years 9 months)

Led desk collection activities and coordinated staff to manage accounts and payments, improving collection efficiency and team discipline. Implemented processes to track outstanding items and escalate delinquencies.

Collections Team Leadership Time Management Negotiation Reporting Communication Problem Solving

Content Writer & Marketing

Midori Tour & Travel

Jan 2015 - Present (10 years 9 months)

Produced travel-related content and supported digital marketing efforts to promote tour packages and increase engagement. Wrote articles and marketing copy to attract customers and support sales.

Content Writing Digital Marketing Copywriting Social Media English

Education

Degrees, certifications, and relevant coursework

University of Technology Yogyakarta

Bachelor of Literature, English Literature

2018 - 2021

Activities and societies: CEC Inbond/Outbond projects (PT VADS Indonesia), internship at Prambanan Temple, volunteering at a rural kindergarten, tour leadership and guiding experience

Completed a Bachelor's degree in English Literature with involvement in CEC Inbound/Outbound projects and internships related to customer engagement and tourism.