Hiba Arbad
@hibaarbad
Human Resources Officer specializing in recruitment, payroll, and staff performance.
JordanWhat I'm looking for
I’m a Human Resources Officer focused on helping organizations run reliable, fair, and well-documented HR processes—from recruitment to day-to-day personnel administration. I bring a strong grasp of Jordanian HR policies, procedures, and employment legislation.
In my HR roles at Norwegian Refugee Council and Norwegian People’s Aid, I supported workforce planning, developed and maintained staff policies, managed staff records, and ensured correct implementation of HR procedures. I also handled payroll and wages sheets, tax and labor-law requirements, and expat staff administration.
Beyond core HR administration, I’ve contributed to performance analysis and training planning by developing staff training plans (including for national staff). I also supported recruitment end-to-end—advertising, interviews, tests, and selecting the best candidates—while managing sensitive HR matters like grievances, disciplinary procedures, and absence management.
Earlier in my career, I built operational and service excellence through IT and data roles (updating electronic files and websites, maintaining databases, and supporting data processing) and customer service leadership. I’ve also supported quality initiatives, including ISO9001 certification and quality audits, and I value structured, accountable ways of working.
Experience
Work history, roles, and key accomplishments
Implemented NRC HR policies and procedures in Jordan, including record-keeping, maintaining employee files, payroll and wages sheets, and developing generic job descriptions. Managed recruitment, employee issues (including health/pension/safety/mental well-being), and planned performance analysis and staff training plans.
Personnel Officer
Norwegian People’s Aid
Aug 2008 - Nov 2012 (4 years 3 months)
Advised and implemented HR policies for working conditions, performance management, equal opportunities, disciplinary procedures, and absence management. Managed recruitment and HR administration, including payroll/social security lists, HR database updates, and coordination with governmental organizations.
Information Technology Assistant
Norwegian People’s Aid
Jan 2010 - May 2011 (1 year 4 months)
Created, maintained, and updated electronic files, the programme website, and programme information kits. Coordinated and followed up landlines, cell phones, internet, and other IT issues with communications providers and relevant bodies.
Data Entry Clerk
Norwegian People’s Aid
Aug 2008 - Dec 2009 (1 year 4 months)
Entered daily field records into the NPA database accurately and on time, performing required data analysis and processing. Assisted with ISO-related and other related tasks as instructed.
Customer Services Manager
Ring Jordan Company
Jan 2005 - Jan 2008 (3 years)
Managed customer services for Zain/Faslink accounts, including dealer relationship management and building trust with mutual business interests. Led implementation and supported ISO9001 certification and quality audits to ensure operational excellence and best-in-class processes.
Fastlink Account Supervisor
Ring Jordan Company
Jan 2003 - Jan 2005 (2 years)
Supervised customer services activities for Fastlink accounts, monitoring monthly KPIs and reporting enhancements to senior management and dealers. Supported improvements that contributed to better customer satisfaction and reduced turnaround time.
Data Entry Assistant Supervisor
Ring Jordan Company
Jan 2002 - Jan 2003 (1 year)
Supported data entry activities and worked as an assistant supervisor within the customer services area. Reported and contributed to team operations that included customer care responsibilities.
Accountant
Mabco Company Jordan
Apr 2002 - Aug 2002 (4 months)
Worked as an accountant at Mabco Company Jordan during the period stated in the CV. Specific accounting responsibilities were not detailed in the provided text.
Call Center Representative
Mabco Company Jordan
Apr 2002 - Aug 2002 (4 months)
Answered and logged customer calls, solved customer problems, and reported on customer satisfaction. Supported customer service operations through call handling and issue resolution.
Education
Degrees, certifications, and relevant coursework
Yarmouk University
Bachelor degree, Banking & Finance
1996 - 2001
Earned a bachelor’s degree in Banking & Finance from Yarmouk University.
P C Zone
Computer Maintenance and Basics Certificate (Beginner), Computer Maintenance
2010 -
Completed a beginner-level computer maintenance and basics certificate course over a 1-month period.
Cambridge International College (CIC) / European Arab Institute (EAI)
International Diploma, Personnel Management (Human Resources)
2012 -
Grade: Merit
Completed an international diploma in Personnel Management (Human Resources) over a 4-month program, with a grade of Merit.
InfoGraph Training Center
GIS Certificate (Beginner), GIS
2008 -
Completed a beginner-level GIS certificate course over a 1-month period.
Computech
Web Design Certificate (Beginner), Web Design
2010 -
Completed a beginner-level web design certificate course over a 1-month period.
UH Secondary School
Tawjihi, Secondary Education
1996 -
Grade: 86.2%
Completed Tawjihi secondary education, achieving a grade of 86.2%.
Tech stack
Software and tools used professionally
Availability
Location
JordanAuthorized to work in
Job categories
Skills
Interested in hiring Hiba?
You can contact Hiba and 90k+ other talented remote workers on Himalayas.
Message HibaGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
