Herve Payen
@hervepayen
I resolve complex customer issues across social media, chat, email, and technical support channels.
PortugalWhat I'm looking for
I'm currently supporting Catawiki customers across social media, chat, outbound calls, and email, while managing Trustpilot messages and legal escalations through Jira.
I've supported video-platform creators at Cognizant, helping with channel monetization, technical issues, performance, Google policy, and YouTube Analytics. I also handled social media management, including tweets, product-expert questions, forum cleaning, and data analysis.
Previously, I provided technical support for home automation products at Webhelp and multilingual customer service for car-sharing and online shopping platforms at Teleperformance. I bring five years of experience creating positive customer experiences in French and English.
Experience
Work history, roles, and key accomplishments
Customer Service Professional
CATAWIKI
Jan 2025 - Present (1 year 8 months)
Handling social media, chat, OBC and email, managing Trustpilot messages, and handling legal and escalation via Jira tickets.
Education
Degrees, certifications, and relevant coursework
Cognizant Lisboa
Bachelor of Human Resources, Human Resources
2022 - 2024
Pursued a Bachelor of Human Resources at Cognizant Lisboa from 2022 to 2024.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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