Hermina Popo

Directed all human resource functions, including recruitment, onboarding, and training of new staff to ensure high performance and adherence to company standards. Managed employee relations, conducted performance appraisals, and ensured compliance with Saint Lucian Labour Code and NIC principles. Fostered a culture of staff empowerment and engagement, contributing to a productive workplace and exc

Provided remote human resource consultation, specializing in Human Resource Information Systems (HRIS) and Learning Management Systems (LMS). Assisted clients with optimizing HR processes and system utilization to enhance efficiency and employee development.

Led and mentored a team of customer service representatives, focusing on performance improvement and skill development. Coordinated daily work activities, including scheduling and overtime management, to ensure seamless departmental operations. Managed and resolved complex customer inquiries and issues, ensuring high levels of customer satisfaction.

Provided exceptional service to a diverse customer base, resolving issues and building strong client relationships. Developed strong communication and problem-solving skills in a fast-paced environment.

Instructed students in principles of business law, enhancing understanding of legal frameworks relevant to commerce and employment. Developed strong presentation and teaching skills, simplifying complex legal concepts for effective learning.

Studied management principles and practices. Gained knowledge in various aspects of business administration.

Completed an Associate Degree in Business Studies. Developed foundational knowledge in business concepts and practices.

Completed secondary education and obtained CXC "O" Levels. Focused on a broad curriculum of subjects.

Completed primary education. Developed foundational academic skills.