Open to opportunities

Ebony Knight

@ebonyknight

Message

Human Resource Manager and customer service leader focused on excellence, compliance, and people development.

Saint Lucia

Message

What I'm looking for

I’m looking to contribute leadership in HR, customer service, and administration—applying policies, communication, and quality-focused execution to enhance services, support teams, and drive measurable improvements through efficient tools and strong organization.

I bring extensive experience in Human Resource Management and customer service, with a strong focus on leadership, organizational effectiveness, and a positive workplace culture. I develop and implement HR policies, oversee recruitment and onboarding, and manage employee relations, conflict resolution, and disciplinary actions with fairness.

In remote customer-facing roles, I’ve delivered high-quality service through careful decision-making and quality assurance. I evaluated and selected the most accurate AI-generated replies, monitored AI outputs for tone and reliability, and used feedback to improve AI training—balancing empathy, professionalism, and efficiency.

I also support daily operations as an Administrative Assistant through scheduling, documentation, and streamlined office processes. With proficiency in QuickBooks, Microsoft Excel, Word, PowerPoint, and Slack, I help ensure accurate reports, clear communication, and efficient coordination across teams.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

Kiddies HeadStart Inc

Jan 2024 - Jul 2025 (1 year 6 months)

Managed daily administrative operations including scheduling, documentation, and staff support. Assisted with coordinating early childhood education programs and parent communications while streamlining office processes to improve efficiency and service delivery.

Administrative Operations Scheduling Documentation Early Childhood Education Process Improvement

Concierge Agent (Remote)

Ojo Labs

Nov 2021 - Nov 2023 (2 years)

Provided personalized customer support in a remote environment, handling diverse client inquiries. Resolved issues promptly and professionally to maintain high customer satisfaction while working across digital platforms and remote collaboration tools.

Remote Customer Support Client Inquiries Customer Satisfaction Issue Resolution Digital Platforms Remote Collaboration

Contact Centre Agent / Supervisor

Unicomer Group Ltd

Oct 2015 - Jun 2021 (5 years 8 months)

Provided customer service and sales finance support across multiple channels and assisted in supervising contact centre operations. Supported e-commerce initiatives and was recognized for training new staff and mentoring junior agents.

Customer Service Sales Finance Contact Centre Operations Team Supervision Compliance E commerce Support Training Mentorship

Sales & Marketing Officer

Caribbean Guardian Security

May 2012 - Dec 2013 (1 year 7 months)

Developed and implemented marketing strategies to expand the client base. Conducted market research to identify growth opportunities and built customer relationships that drove repeat business and referrals.

Marketing Strategy Client Relationships Market Research Sales Enablement Referrals

Assistant to Human Resource Manager

S.L.E.C.L.

Dec 2011 - Mar 2012 (3 months)

Supported HR functions including recruitment, onboarding, and employee relations. Assisted with maintaining personnel records and coordinating staff training sessions.

Recruitment support Onboarding Employee Relations Personnel Records Corporate Trainer

Accounts/Administration

Glencastle Resort

Jul 2009 - Oct 2011 (2 years 3 months)

Managed financial records and payroll and handled administrative tasks for resort operations. Provided support to management with guest inquiries and staff coordination.

Financial Records Management Payroll Staff Coordination Administration

Secretary/Receptionist

Express Insurance Brokers

Feb 2009 - May 2009 (3 months)

Handled front desk operations, client communications, and general administrative support. Organized schedules and maintained filing systems to improve office efficiency.

Front Desk Operations Client Communication Administrative Support Scheduling Office Administration

AI Response Selection

Mercor

Evaluated AI-generated replies and selected the most accurate, professional, and context-appropriate responses while ensuring alignment with company communication standards. Monitored outputs for quality and provided feedback to improve AI performance.

AI Response Evaluation Customer Service Quality Assurance Professional communication Remote Collaboration

Grade 2 Teacher

The Montessori Centre

Delivered Montessori-based curriculum using hands-on, experiential learning across core subjects. Managed classroom behavior, monitored student progress through assessments, and communicated regularly with parents to support home-school connection.

Montessori Classroom Management Parent engagement Student development

Education

Degrees, certifications, and relevant coursework

Entrepot Secondary School

Academic Graduate, General Education

2003 - 2008

Completed secondary education at Entrepot Secondary School (Academic Graduate) from 2003 to 2008.

Carmen Rene Memorial School

Completed studies, General Education

1996 - 2003

Completed studies at Carmen Rene Memorial School from 1996 to 2003.

CXC (Caribbean Examinations Council)

CXC Subjects, CXC Subjects

Completed CXC subjects including English Language, Social Studies, Principles of Business, Office Administration, Human & Social Biology, Information Technology, and Mathematics.