Open to opportunities

Herimah Antoninah

@herimahantoninah

Message

I am a customer service and airport operations professional delivering efficient, compliant passenger services.

Kenya

Message

What I'm looking for

I seek a customer-focused airport operations role where I can apply check-in, gate and administrative expertise, work in a supportive team with clear SOPs, and grow into operational leadership.

I am a customer service and administrative professional with over 3 years' experience in airport operations and office support.

In my current role as a Passenger Service Agent at Swissport Kenya I verify travel documents, execute check-in and gate operations, manage baggage compliance, and coordinate communications during flight irregularities.

I have a track record of managing daily operations for multiple flights, improving gate efficiency and receiving positive passenger feedback for professionalism and service quality. Previously, I strengthened office administration by introducing an improved filing system and ensuring smooth internal coordination.

I hold a Diploma in Business Administration and a Computer Packages Certification, and I bring strong communication, problem-solving and time-management skills. I am committed to delivering safe, efficient passenger services and continuous operational improvements.

Experience

Work history, roles, and key accomplishments

Current

Passenger Service Agent

Current

Swissport Kenya Limited

Sep 2024 - Present (1 year 1 month)

Processed check-ins, gate and boarding operations for multiple daily flights while verifying travel documentation and ensuring baggage compliance. Coordinated communication during delays and irregularities and delivered high-quality customer service, receiving positive passenger feedback.

Gate Management Baggage Service Flight Irregularity Management Customer Service Airport Operations Systems Communication

Support Staff

BEMS and JANS Ltd

Jul 2021 - Jul 2024 (3 years)

Managed office administration including filing, data entry, scheduling and procurement to ensure smooth daily operations. Introduced an improved filing system that enhanced document retrieval efficiency and strengthened internal communication.