Neil Ochingo
@neilochingo
Customer-focused tourism professional skilled in passenger services.
KenyaWhat I'm looking for
I am a motivated, disciplined tourism and customer-service professional with hands-on experience in airport operations, reservations, and tour guiding. I have supported reservations teams, managed flight information displays, and assisted VIP arrival/departure processes while improving passenger satisfaction.
During internships with Kenya Airports Authority and Intrepid Travel (Peak East Africa) I resolved passenger complaints, coordinated operations with ICT and ground teams, generated management reports, and delivered guided-tour experiences through UrbanAdventures. I also hold a BSc in Tourism and Travel Management and certifications in Tourism Marketing and Solar Energy Promotion.
I am passionate about sustainable tourism and conservation, active in environmental volunteer initiatives, and committed to continuous learning and delivering efficient, high-quality service in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Travel Operations Intern
Intrepid Travel (Peak East Africa)
Apr 2025 - Present (5 months)
Assisted reservations with client inquiries, bookings, and data entry while training as an Urban Adventures guide to deliver tours and support tour packaging, marketing, and delivery processes.
Customer Service Intern
Kenya Airports Authority
Feb 2024 - May 2024 (3 months)
Resolved passenger complaints and managed VIP arrival/departure processes, contributing to a 20% improvement in customer satisfaction and smoother flight operations. Managed Flight Information Display System updates and produced reports to support operational decision-making.
Customer Service Attachee
Kenya Airports Authority
Nov 2022 - Jan 2023 (2 months)
Monitored flights and directed passenger flow while coordinating VIP processes and generating management reports to improve terminal operations and service delivery. Promoted COVID-19 hygiene protocols and resolved passenger issues across airlines, customs, and immigration.
Education
Degrees, certifications, and relevant coursework
Atingi (East African Community)
Certification, Tourism Marketing
2025 - 2025
Completed a Tourism Marketing certification through the East African Community Atingi program focused on regional tourism promotion and marketing techniques.
TKThe Technical University of Kenya
Bachelor of Science, Tourism and Travel Management
2019 - 2024
Completed a Bachelor of Science in Tourism and Travel Management with coursework and practical training focused on tourism operations and management.
SolarAfrica (Swiss NGO)
Certificate, Solar Energy Promotion
2019 - 2019
Awarded a Certificate in Solar Energy Promotion in Africa for contributions to environmental sustainability and promotion of solar energy practices.
Magwar Model Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2014 - 2018
Activities and societies: Badminton (zonal and county competitions), Arts
Completed the Kenya Certificate of Secondary Education (KCSE) with participation in extracurricular activities including badminton and arts.
Kemba Academy
Kenya Certificate of Primary Education, Primary Education
2006 - 2013
Completed the Kenya Certificate of Primary Education (KCPE), forming the foundation for secondary and higher education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Social media
Job categories
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