wicilf Mairura

I am a customer service and travel consultancy professional with hands-on experience in airline customer service, documentation, and end-to-end travel booking coordination. I have worked directly with airlines and travel solutions providers to manage passenger journeys and reservations.

My background includes roles as a customer services agent, check-in and transfers agent, and head of documentation for a travel consultancy where I organized bookings, secured accommodations and transport, and advised clients on travel regulations and conditions.

I hold a Bachelor's of Business Administration (First Class, lower division) and a certificate in Airline Customer/Passenger Handling, which underpin my strong communication, CRM, and reporting skills. I am proficient with travel booking systems such as Amadeus and Sabre and with standard office software.

I take pride in delivering empathetic, solutions-focused service, resolving passenger and client issues, and improving customer satisfaction. I seek opportunities to apply my travel industry expertise and customer-care strengths in a client-focused team.