@owuorachieng
Airport customer service professional at Kenya Airports Authority who assisted passengers and supported flight information updates.
KenyaAt Kenya Airports Authority (KAA), I assisted passengers and visitors at the Information Desk with directions, flight information, and general customer service. I also supported Flight Information Display System monitoring and updates.
I handled email and inquiry follow-up, directed calls through the PABX system, and assisted with school booking requests and administrative records. I also participated in SAT training and supported Ground Flight Services activities as assigned.
Work history, roles, and key accomplishments
Kenya Airports Authority
May 2025 - Jul 2025 (2 months)
Assisted passengers and visitors with directions, flight information, and general customer service at the Information Desk. Supported administrative tasks including email handling, FIDS monitoring, and report preparation.
Degrees, certifications, and relevant coursework
Bachelor of Arts, Language and Communication with IT
Pursuing a Bachelor of Arts in Language and Communication with IT, with expected completion in November 2026.
Kenya Certificate of Secondary Education, General Studies
Completed Kenya Certificate of Secondary Education (KCSE) in 2021.
Kenya Certificate of Primary Education, General Studies
Completed Kenya Certificate of Primary Education (KCPE) in 2016.
Software and tools used professionally
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