David Ndirangu
@davidndirangu
Senior passenger service agent delivering efficient, compliant, and customer-focused airport operations.
KenyaWhat I'm looking for
I am a dedicated Senior Passenger Service Agent with over eight years of experience in aviation customer service, specializing in passenger handling, travel document verification, and operational support. I consistently ensure compliance with airline and immigration regulations while resolving passenger issues promptly and maintaining high service standards.
I have led check-in, boarding, and baggage operations, coordinated with security and immigration teams, and trained junior agents to improve performance and compliance. Key achievements include obtaining certifications in Weight and Balance and Passenger Handling, and progressing from front-office and sales management roles into senior airport operations.
Experience
Work history, roles, and key accomplishments
Senior Passenger Service Agent
Swissport Kenya
Feb 2025 - Present (9 months)
Manage passenger check-in, boarding, and baggage operations while verifying travel documents and coordinating with immigration and security to ensure regulatory compliance and smooth passenger flow.
KACustomer Service Agent
Kenya Airways
Jun 2018 - Jul 2020 (2 years 1 month)
Acted as lead check-in and gate agent, ensuring travel document compliance and resolving passenger issues to maintain high customer satisfaction during boarding and ground operations.
Customer Service Agent
Career Direction Limited
Nov 2012 - May 2018 (5 years 6 months)
Provided customer service support in high-volume environments and assisted with document handling and verification to facilitate efficient passenger and client interactions.
Head of Sales and Front Office
Gramic Limited & Topam Electricals
Dec 2009 - Jan 2012 (2 years 1 month)
Managed front office operations and led sales initiatives including client visits and contract negotiations to drive revenue and maintain client relationships.
Education
Degrees, certifications, and relevant coursework
Nairobi Technical Institute
Certificate in Electrical Engineering, Electrical Engineering
Completed a Certificate in Electrical Engineering with technical training in electrical systems.
Unity College
Diploma in Information Systems, Information Systems
Completed a Diploma in Information Systems, focusing on practical IT and systems coursework.
Kerugoya Boys Secondary School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education, providing general secondary education foundation.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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