Open to opportunities

Hephzibah Nguma

@hephzibahnguma

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Detail-oriented Virtual Assistant skilled in admin, customer support, and tech tools.

Nigeria

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What I'm looking for

I seek a role where I provide high-quality virtual administrative or customer support, contribute to growth, learn new tools, and advance into product or operations responsibilities.

I am a detail-oriented Virtual Assistant combining strong administrative discipline with technical fluency in Google Workspace, Microsoft Office, and modern productivity tools. I have a proven track record in customer support and growth roles where I drove acquisition and retention, converted prospects to buyers, and streamlined workflows to boost operational efficiency.

My background includes hands-on experience in customer-facing roles at logistics and electronics companies, frontend development training, and product management coursework. I am adaptable, a fast learner, and committed to continuous improvement, bringing strong communication, research, data management, and problem-solving abilities to deliver high-quality administrative and technical support.

Experience

Work history, roles, and key accomplishments

Growth Partner & Customer Support

Peeka Logistics

Jun 2025 - Aug 2025 (2 months)

Drove customer acquisition and retention through personalized support and streamlined workflows, improving prospect engagement and customer satisfaction during a summer engagement.

Customer Support Google Workspace CRM Communication Data Management Workflow Optimization Problem Solving

Customer Support Agent

Emmetex Electronics Ltd

Jan 2023 - Apr 2025 (2 years 3 months)

Converted prospects into buyers through persuasive communication and problem-solving, contributing to significant sales growth and earning management recognition and a salary-increase offer.

Customer Support Communication Active Listening Relationship Building Problem Solving CRM