Open to opportunities

Gertrude Sam_Jacobson

@gertrudesam_jacobson

Message

Customer-focused virtual assistant and business development professional.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role where I can use my administrative, client communication, and CRM skills to support teams, drive client satisfaction, and grow into broader business development responsibilities.

I am a proactive, detail-oriented virtual assistant and business development professional with over four years of experience supporting customer service, administrative operations, and remote teams across multicultural environments. I have a proven track record managing client communications, maintaining accurate records in CRM systems, coordinating events and outreach, and producing reports that inform operational decisions.

I excel at scheduling, documentation, and cross-team coordination, and I bring strong organizational and multitasking skills to every role. My experience spans education admissions support, client-facing business development, field customer service for utilities, and precise data entry for government projects, demonstrating adaptability and a commitment to professional, timely service.

Experience

Work history, roles, and key accomplishments

Current

Business Development Executive

Current

Opulent Platforms Limited

Aug 2025 - Present (1 month)

Delivered virtual consultations to students and parents on admissions, visas, and scholarships while managing applicant records in CRM and producing weekly/monthly performance reports to optimize lead conversion.

Customer Service CRM Reporting Data Entry Google Workspace Zoom

Business Development Manager

ZamSamjay Aesthetics

Apr 2024 - Aug 2025 (1 year 4 months)

Managed client communications, scheduling, and proposals while liaising between clients and internal teams and supporting operations through reporting and administrative follow-up.

Client Management Scheduling Proposal Writing Administrative Support Reporting CRM MS Office

Distribution Transformer Executive

PHED Plc

Jun 2021 - Mar 2024 (2 years 9 months)

Provided front-line customer service and complaint resolution, coordinated logistics and documentation across departments, and produced management reports to support decision-making and compliance.

Customer Service Reporting Documentation Logistics Coordination Data Entry Communication

Data Entry Officer

Ministry of Works, Akwa Ibom State

Mar 2019 - Feb 2020 (11 months)

Performed accurate data entry and maintained project records, assisted with filing and correspondence, and supported project managers with clerical tasks while ensuring data confidentiality.

Data Entry Records Management Confidentiality MS Office Reporting Clerical Support