Open to opportunities

Hephzibah Ngozi

@hephzibahngozi

I resolve high-volume pharmacy customer inquiries with empathetic support, accurate guidance, and strong first-contact resolution.

Nigeria

Message

What I'm looking for

I'm looking for a customer support, help desk, or customer success role where I can resolve customer issues, use CRM tools, improve first-contact resolution, and build strong customer loyalty.

At Hephzibah Pharmacy, I resolve 90+ daily customer and patient inquiries across phone, email, and digital channels, including prescription status checks, order tracking, billing issues, and service requests.

I provide accurate OTC medication and product guidance, achieving a 90% first-contact resolution rate while maintaining complete CRM documentation, timely follow-ups, and 100% SLA compliance.

I work closely with pharmacists, inventory managers, and delivery teams to resolve sensitive healthcare needs, reduce repeat complaints, and recommend relevant wellness and personal care products.

Experience

Work history, roles, and key accomplishments

Current

Pharmacy Customer Support

Current

Hephzibah Pharmacy

May 2023 - Present (3 years 4 months)

Resolved 90+ daily customer and patient inquiries, prescription status checks, and service requests across phone, email, and digital channels while maintaining rapid response times. Achieved a 90% first-contact resolution rate by providing accurate guidance on OTC medications, product availability, and billing discrepancies.

Over The Counter Guidance CRM Software Microsoft Dynamics 365 Zendesk Digital Ticketing Inventory and Stock Query Tools Microsoft Office 365