Open to opportunities

Favour Okoi

@favourokoi

Message

Dynamic Customer Care Agent with a passion for client support.

Nigeria

Message

What I'm looking for

I am looking for a role that values empathy and offers opportunities for growth in customer service and healthcare consultation.

I am a dynamic and empathetic Customer Care Agent with over 4 years of experience in client-facing roles, particularly in healthcare consultation and administrative support. My expertise lies in delivering excellent customer service through various channels, including phone, email, and digital platforms. I pride myself on my ability to resolve inquiries efficiently and de-escalate concerns with empathy, ensuring that every client feels heard and valued.

Throughout my career, I have maintained a 90%+ satisfaction rate while assisting clients with inquiries and product guidance. My role as a Client Relations & Healthcare Support Consultant at Kedeikemi Enterprise has honed my skills in managing customer profiles and service records using CRM software. I am tech-savvy and highly organized, with a passion for creating positive customer experiences in both fast-paced and remote environments.

Experience

Work history, roles, and key accomplishments

Health Support & Outreach Intern

Ayobo Primary Health Center

Jan 2022 - Present (3 years 6 months)

Supported patients with service-related inquiries, both in person and via phone. Led community engagement initiatives to improve healthcare awareness and access. Managed health records and contributed to service improvement reports.

Patient Support Community Engagement Communication Data Management

Client Relations & Healthcare Support Consultant

Kedeikemi Enterprise

Oct 2020 - Present (4 years 9 months)

Delivered responsive customer support via phone, chat, and email, maintaining a 90%+ satisfaction rate. Assisted clients with inquiries, product guidance, and issue resolution with a focus on empathy and clarity, while managing customer profiles and service records in CRM systems. Provided health-related advisory and product information to guide informed decisions, collaborating with internal team

Customer Service CRM Software Customer Support Conflict Resolution Communication Product Guidance

Community Research & Communications Intern

Rumuodumaya Primary Health Center

Nov 2019 - Present (5 years 8 months)

Responded to public inquiries during outreach programs. Collected and processed community feedback and data for planning support services. Participated in logistics and scheduling for field communication teams.

Community Outreach Data Collection Logistics Communication Public Inquiries Data Analysis

Customer Service Intern (Pharmacy Assistant)

Karon Pharmacy

Oct 2018 - Present (6 years 9 months)

Assisted walk-in customers with product information and purchases. Maintained customer logs and managed inventory documentation. Provided support for general inquiries and follow-up services.

Customer Support Inventory Management Pharmacy Operations Product Sales Support Data Entry

Education

Degrees, certifications, and relevant coursework

Famvar International School, Port Harcourt

WAEC Certification, General Studies

Obtained the West African Examination Council (WAEC) Certification. Completed secondary education requirements, preparing for higher studies.

Federal University of Technology, Owerri

Bachelor of Science, Public Health

Completed a Bachelor of Science degree focusing on Public Health. Gained foundational knowledge in public health principles and practices relevant to community well-being.