Erhuvwu Okphworho
@erhuvwuokphworho
I resolve high-volume customer enquiries and deliver reliable support across phone, email, and in-person channels.
NigeriaWhat I'm looking for
At H&C Pharmacy, I respond to 50+ customer inquiries daily across phone, walk-in, and digital channels, supporting customers with prescriptions, product availability, service requests, and consultations.
Previously at Adino Telecommunications, I handled product, service, account, and follow-up enquiries while resolving complaints, troubleshooting basic issues, and escalating complex cases when needed. I maintain accurate customer records and work with teams to deliver timely resolutions.
I also train new team members on customer service protocols and documentation procedures.
I'm a Bachelor of Pharmacy graduate with HubSpot Customer Service and CRM certifications, bringing patient communication, appointment scheduling, CRM use, and organized administrative support to customer-facing teams.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Adino Telecommunications (ADC)
Feb 2022 - Jul 2026 (4 years 5 months)
Responded to customer enquiries and provided accurate information regarding products, services, and account issues. Resolved complaints, maintained records, and followed up on unresolved requests to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Bachelor of Pharmacy, Pharmacy
2022 -
Pursuing a Bachelor of Pharmacy degree at the University of Lagos, Idi-Araba, Lagos.
Presentation National High School
Senior Secondary School Certificate, General Studies
Completed Senior Secondary School Certificate Examination (SSCE) at Presentation National High School, Benin City, Edo State.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
Interested in hiring Erhuvwu?
You can contact Erhuvwu and 90k+ other talented remote workers on Himalayas.
Message ErhuvwuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
