Henry Sullivan

Provided end-user and application support for Microsoft 365, Adobe Acrobat, Apple iOS, Brightwheel, Gusto, Aura, and LastPass in a small-business environment. Managed user access, account configuration, device setup, software updates, backups, licensing, equipment maintenance, and vendor-support coordination.

Created automated legal-document templates using Thomson Reuters Contract Express. Provided primary application support for Contract Express, HighQ, DocuSign administration, and the iManage platform, managing ServiceNow tickets daily.

Administered OnBase EP3 across on-premises and Microsoft Azure environments, including refreshes of test and development environments. Managed product support through Jira and escalated complex OnBase issues to Tier III support.

Provided primary administration and support for Nautilus/OnBase in partnership with Fiserv. Administered COLD, Directory Sweep, Document Import Processor, user groups and rights, and workflow creation and modifications.

Administered Active Directory, Duo, Microsoft 365, Windows file/print services, and Windows Server 2012/2016/2019. Supported Dell and Microsoft Surface endpoints, Apple iOS devices, Meraki MDM, HP/Xerox printing, UniFi switching, and wireless access points.

Supported OnBase COLD processing, installations, licensing, document types, Director CD-ROM publishing, Fujitsu scanners, and ServiceDesk Plus tickets with one-to-four-hour resolution.

Supported Windows, Microsoft Office, SCCM, Skype for Business, ShoreTel, Kaspersky Endpoint Security, VPN, fax, and file-site technologies.

Delivered front-line OnBase support, configured and tested releases, and supported PsiCapture, SmartSearch, Reform, ShareBase, and Kofax.

Administered Microsoft 365, Active Directory, Cisco communications, Citrix accounts, Track-It tickets, WSUS, eFax, and workstation assets.

Led Level II support for inContact, Lotus Notes, Adobe products, PDF tools, Microsoft Office, Windows, Cisco communications, remote access, mobile messaging, and SharePoint; delivered training and knowledge updates. Provided onsite and remote endpoint support and served as Remedy SME, Work Order Coordinator, Local Infrastructure Designee, and Local Asset Designee.

Installed, maintained, and troubleshot hardware and software in a Microsoft domain; supported Active Directory, Group Policy, Microsoft Office, Cisco phones, and endpoint imaging. Provided user training, wrote procedures, evaluated technology purchases, maintained IT standards, and supported server-room security and environmental controls.

Advanced through increasingly technical roles supporting help-desk operations, enterprise desktops, field sales computers, business applications, Windows environments, deployments, and asset tracking.

Advanced through increasingly technical roles supporting help-desk operations, enterprise desktops, field sales computers, business applications, Windows environments, deployments, and asset tracking.

Advanced through increasingly technical roles supporting help-desk operations, enterprise desktops, field sales computers, business applications, Windows environments, deployments, and asset tracking.

Activities and societies: Dean's List, Summer 2026; Summer 2026 term GPA: 3.868

Pursuing a Cybersecurity Certificate with Dean's List recognition in Summer 2026 and a GPA of 3.868 for that term.

Completed computer science coursework without earning a degree.

Earned certificates in Computerized Accounting and Automated Office.