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Adam Love

@adamlove

IT systems administrator across financial and healthcare organizations, automating workflows and hardening endpoint security.

United States

Message

At CHA Consulting, I administered Active Directory and Microsoft Entra ID for approximately 2,000 users, supporting account provisioning, permissions, and mobile device management across the user lifecycle.

At IT Concepts / Kentro, I reduced production deployment errors through side-by-side installation validation, BIOS upgrades, and driver testing. I also maintained zero rollout failures across packaged application deployments.

Across roles in financial, legal, and healthcare environments, I’ve managed endpoint security, Microsoft 365, and infrastructure. In self-directed projects, I developed browser-based applications and built automation tooling for research and document-generation workflows.

Experience

Work history, roles, and key accomplishments

Sr. Application & Packaging Integration Engineer

IT Concepts / Kentro

Aug 2025 - May 2026 (9 months)

Reduced production deployment errors by executing structured side-by-side installation validation, BIOS upgrades, and driver testing. Authored root cause analyses and supporting documentation for downstream support teams.

Application Packaging Deployment Root Cause Analysis Documentation

O365 Endpoint Engineer

Broadview FCU

Feb 2025 - Aug 2025 (6 months)

Administered endpoint deployment and imaging through Microsoft Intune and Active Directory. Provided hardware, software, and system troubleshooting and endpoint support to end users.

Microsoft Intune Active Directory End User Device Deployments Troubleshooting

System Administrator / Engineer

ITG Corporation

Aug 2024 - Feb 2025 (6 months)

Analyzed customer requirements, produced technical approach documents, and consulted with clients and internal stakeholders to implement solutions. Provided all tiers of support for network issues, outages, and chronic problems, including remote troubleshooting via BeyondTrust and Datto RMM.

Network Troubleshooting BeyondTrust Datto RMM ESET CyberRocket Malwarebytes Router Configuration Switch Configuration Wireless Access Points

Field Service Engineer

Maximus Inc.

Oct 2023 - Aug 2024 (10 months)

Provided advanced Tier III support for hardware, software, and network issues, documenting resolutions and mentoring Help Desk and Deskside teams. Monitored network and server health via daily checks in vSphere, RDP, and Lansweeper, ensuring timely escalation and resolution.

Tier III Support VSphere RDP Lansweeper PowerShell Batch Script Network Hardware Configuration

System Administrator

Barclay Damon LLP

Jul 2022 - Feb 2023 (7 months)

Implemented and managed Windows Server, Active Directory, Microsoft 365, and Azure-based user account, mobile device, and authentication administration. Administered SAN storage and WAN/LAN infrastructure with vendor coordination, firewalls, and phone/telecom systems.

Windows Server Active Directory Microsoft 365 Azure SAN WAN LAN Firewalls ConnectWise Automate Manage Patch Management

Senior IT Administrator

Barton & Loguidice

Jul 2021 - Jul 2022 (1 year)

Responded to support requests via email, phone, and in person; installed and configured new user hardware and software. Created and modified user accounts across Active Directory, Azure, and Exchange Admin Center; deployed Cisco and Grandstream phones.

Active Directory Azure Exchange Admin Center Cisco Grandstream PowerShell Sophos Central

System Administrator

CHA Consulting

Jan 2020 - Apr 2021 (1 year 3 months)

Administered Active Directory and Microsoft Entra ID (Azure AD) for ~2,000 users — account provisioning, permissions, roles, deployment groups, and mobile device management — across the full user lifecycle. Used Microsoft Endpoint Manager / SCCM to build and deploy applications and packages and to keep OS images, workstations, and servers patched.

Active Directory Microsoft Entra ID Microsoft Endpoint Manager SCCM AutoIt SCSM Patch Management

System Administrator

Hudson River Community Credit Union

Feb 2017 - Jan 2020 (2 years 11 months)

Resolved support requests through Quest KACE ticketing, phone, and email, remotely troubleshooting endpoints with Bomgar, ConnectWise, and TeamViewer. Created and configured accounts and permissions in Active Directory and Group Policy, and deployed both Windows and Apple devices to user specifications.