Henry Pacheco

Coordinated administrative and operational processes in the Presidential Office, ensuring timely delivery and efficiency in fast-paced environments. Managed high-volume official correspondence and generated data insights to support strategic decision-making and regulatory compliance.

- Coordinated administrative and operational processes in the Presidential Office using management tools, ensuring timely delivery and efficiency in fast-paced environments.
- Managed high-volume official correspondence following standardized administrative procedures (SOPs), ensuring process consistency, traceability, and regulatory compliance.
- Generated insights from data analysis to support s

- Taught specialized courses in Strategis Planning and Management, Innovation and Entrepreneurial Leadership, Human Talent Management, Psychopedagogy, ensuring academic quality.
- Implemented Project-Based Learning (PBL) methodology, enhancing practical application of knowledge in real-world projects.
- Advised research projects, integrating quantitative and qualitative analysis with data analysis

- Diagnosed and optimized institutional communication processes and information flows, identifying bottlenecks and redundancies that impacted operational efficiency.
- Redesigned and standardized protocols and roles, developing an Institutional Identity Manual that reduced errors in information management and accelerated approval times.
- Trained the team on communication performance KPIs and deve

Developed and executed sales strategy aligned to KPIs such as revenue growth, customer retention, and operational efficiency. Implemented an incentive tracking program (increasing agent productivity by 20%), led sales training and coaching, and used 15-minute microlearning sessions to improve sales performance.

- Developed and executed sales strategic, aligning commercial objectives with Key Performance Indicators (KPIs) including revenue growth, customer retention, and operational efficiency.
- Implemented a performance-based sales incentive tracking program, increasing sales agent productivity by 20% and ensuring consistent quarterly target achievement.
- Led sales training and coaching initiatives, an

Led expansion to a bilingual education model by managing CAPEX, financing, and project execution while ensuring delivery against budget and operational objectives. Planned and managed annual budgets, implemented KPIs for cost and profitability monitoring, and improved payroll, accounts receivable, and financial reporting controls to reduce errors and compliance risks.

- Lead the expansion to a bilingual education model, managing CAPEX, financing, and project execution, ensuring adherence to budget, schedule, and operational objectives, resulting in a 12% increase in enrollment in the first year.
- Planned and managed an annual budget of USD $700,000, implementing process improvements and root-cause analysis of inefficiencies, achieving a 15% reduction in operat

2005 Nicaragua | 2006 - 2007 El Salvador

- Managed the full accounting cycle using Aspel SAE ERP (expert user), including journal entries, bank reconciliation, inventory control, accounts payable (AP), accounts receivable (AR). Prepared monthly financial statements in compliance with International Financial Reporting Standards (IFRS).
- Managed tax compliance and regulatory reporting, including

Managed the full accounting cycle using Aspel SAE ERP, including journal entries, bank reconciliations, inventory control, and monthly financial statements prepared under IFRS. Handled tax compliance and regulatory reporting, end-to-end payroll, employee onboarding/offboarding, and trained teams across Central American branches on ERP implementation and usage.

Pursuing a Master’s degree in Finance at Universidad de Montemorelos, graduating in May 2026.

Studied Industrial Engineering at Universidad de Managua (UDEM) in Managua, Nicaragua.