Looking for a job

Henrique Lima

@henriquelima1

Message

I build reliable telecom QA systems and autonomous AI automation platforms.

Brazil

Message

What I'm looking for

I'm looking for remote or relocation-ready roles where I can build reliable QA automation, AI agents, and operational software for complex, mission-critical products.

I lead end-to-end quality assurance for Netcracker Technology’s mission-critical BSS/OSS platforms supporting Du Telecommunications, validating REST APIs, billing engines, order provisioning, data migrations, and release readiness through Jenkins.

In parallel, I founded Intelektus, where I build AI agents, n8n workflows, and custom SaaS platforms using Python and Supabase. My background in technical support, data science, and software quality helps me turn complex operational problems into software that works.

Experience

Work history, roles, and key accomplishments

Current

QA Engineer

Current

Netcracker Technology

Feb 2024 - Present (2 years 7 months)

Lead end-to-end Quality Assurance cycles for Du Telecom across mission-critical BSS/OSS platforms. Plan and execute test case triage, sanity, smoke, functional, and automated regression testing.

QA Testing Automation REST API Testing Jenkins Jira OSS BSS Regression Testing Smoke Testing Sanity Testing Functional Testing Test Triage Build And Deployment Processes Environment Readiness

Current

Founder & CEO

Current

Intelektus

Jan 2023 - Present (3 years 8 months)

Architect intelligent automation ecosystems using AI agents, n8n workflows, Python, and Supabase. Deployed production platforms including GourmetGo, TopDent, SandyPetShopCRM, and IntelekBot.

AI Agents N8n Python Supabase Automation SaaS YouTube Open Source

Analyst Client Support II

Netcracker Technology

May 2021 - Feb 2024 (2 years 9 months)

Provided specialized tier L2/L3 technical support for TELUS and Nuuday. Analyzed complex system requests via Google Cloud Platform and Linux server environments.

Technical Support L2 L3 Support GCP Linux Defect Investigation Bug Qualification Hotfix Installations Test environments

Data Science Intern

ThinkSeg

May 2020 - Jan 2021 (8 months)

Developed Python automation scripts and SQL queries for data mining and ETL pipelines. Built business intelligence dashboards tracking core KPI metrics and user behaviors.

Python SQL Data Mining ETL Business Intelligence Dashboarding KPIs

Content Analyst

Cognizant

Aug 2018 - Jun 2019 (10 months)

Analyzed, classified, and moderated sensitive media in a bilingual environment adhering to community safety guidelines. Conducted dispute reasoning and aligned responsive community enforcement guidelines.

Content Moderation Bi lingual Community Safety Dispute Resolution

Customer & Critical Support Specialist

EasyTaxi

Mar 2014 - May 2018 (4 years 2 months)

Handled critical-tier incident resolution for passengers, drivers, and corporate enterprise portfolios. Redesigned internal operational triage workflows and procedures to improve technical problem resolution.

Incident Management Customer Support Triage Workflow Redesign problem resolution