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Kaique Martins

@kaiquemartins

Senior QA Engineer at TELUS Digital, taking three customer-support chat products to production with automated end-to-end testing.

Brazil

Message

At TELUS Digital, I own quality for three customer-support chat products for TELUS, Koodo and Public Mobile. I built automation for customer journeys and helped take products from testing through production, including Public Mobile’s Expert Messaging launch.

For Public Mobile, I built the Playwright suite from scratch and connected it to the delivery pipeline to run after every deploy. I also defined production smoke testing and stop-ship criteria, and tested accessibility and English/French experiences.

I’ve introduced AI-assisted QA practices using LLM agents to draft test scenarios, defect reports and documentation. Across banking, payments, insurance, fintech and telecom projects, I’ve worked on web, mobile and API testing with automation tools including Playwright, Cypress and Selenium.

Experience

Work history, roles, and key accomplishments

Current

Expert Messaging (PEM)

Current

Public Mobile

Jun 2026 - Present (4 months)

Owned QA end to end for a greenfield customer-to-agent chat product, including acceptance-criteria analysis, test design and manual execution. Built the Playwright automation suite from scratch and defined production smoke tests with stop-ship criteria.

Playwright Testing Automation Test Strategy Test Planning Manual Testing Accessibility Testing Localization Testing CI CD

Current

Software Test Engineer

Current

TELUS Digital

Sep 2024 - Present (2 years 1 month)

Owned quality for three customer-support chat products, including test strategy, planning, manual execution and automation. Reported and drove to closure 100+ defects before release, including an authorisation flaw and a message-delivery failure.

Playwright TypeScript JavaScript Testing Automation AI Testing LLM Defect Management Test Strategy Test Planning Manual Testing End To End Testing CI CD

Expert Messaging (KEM)

Koodo

Oct 2025 - May 2026 (7 months)

Built the Koodo automation suite in Playwright, covering chat, hand-off, pre-chat, deep links, message centre and customer feedback. Stabilised the suite in CI by replacing brittle locators and refreshing test data.

Playwright Testing Automation Visual Regression Testing Accessibility Testing CI CD

TELUS Expert Messaging (TEM)

TELUS Digital

Feb 2025 - May 2026 (1 year 3 months)

Introduced Playwright to the project and grew it to around 60 end-to-end tests across UI and API, integrated into the deploy pipeline as a smoke gate. Ran requirements analysis, test planning and test-case design alongside functional, regression, integration, smoke and exploratory testing.

Playwright Testing Automation API Testing Test Planning Test Case Design Functional Testing Regression Testing Integration Testing Smoke Testing Exploratory testing

EV charging network

Electrify America

Sep 2024 - Feb 2025 (5 months)

Built and maintained the Cypress automation suite, reaching ~80% automated coverage of the agreed test scope. Ran acceptance, integration, regression, exploratory, smoke and system testing with developers and product owners.

Cypress Testing Automation Acceptance Testing Integration Testing Regression Testing Exploratory testing Smoke Testing System Testing

QA Software Engineer

WEX Inc.

Dec 2023 - Jun 2024 (6 months)

Designed, coded and maintained UI and API test-automation frameworks using Selenium, C#, Python and Robot Framework. Integrated automation into CI/CD with Azure DevOps and debugged failures across both UI and API layers.

Selenium C#Python Robot Framework Azure DevOps CI CD SQL Cucumber SpecFlow BDD Control M

Test Automation Lead

NTT DATA

Jan 2023 - Dec 2023 (11 months)

Led a web automation team as technical focal point, assigning tasks, setting priorities and mentoring engineers. Built UI and API automation in Java, Selenium and Rest Assured, and led the architectural migration of the framework from Java to Python.

Java Selenium Rest Assured Jenkins Git Testing Automation Team Leadership Mentorship Python

Test Analyst

NTT DATA

Mar 2019 - Dec 2022 (3 years 9 months)

Handled both manual and automated testing, preparing and executing functional tests in TestLink following the Gherkin/BDD standard. Automated scenarios with Java and Selenium and supported the rollout of a new insurance-quotation platform on Salesforce.

TestLink Gherkin BDD Java Selenium Salesforce Functional Testing Testing Automation

Test Analyst

Yaman

Jun 2018 - Mar 2019 (9 months)

Owned testing for the billing system and the WebTrading futures-contract negotiation platform. Planned, modelled and executed functional tests in Silk Central under a BDD approach and created automated scripts with JUnit and Selenium.

Silk Central BDD Junit Selenium Jira Functional Testing Testing Automation

Test Analyst

RSI Informática

Apr 2016 - Dec 2017 (1 year 8 months)

Certified payment-capture solutions against ISO-8583 and EMV standards, managing evidence and defect-repair cycles. Administered HP ALM / Quality Center for test planning, execution and defect management, customising fields with VBScript and extracting reports via Oracle SQL.

ISO 8583 EMV Technology HPALM Quality Centers VBScript Oracle SQL Test Planning Defect Management