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Henrique ClarkeHC
Open to opportunities

Henrique Clarke

@henriqueclarke

Dedicated professional with strengths in customer service and problem-solving.

Jamaica
Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for professional growth.

I am a dedicated professional with a strong background in customer service, time management, and problem-solving. My experience includes working as a Quality Assurance Executive at JACE Management Consultants Limited at Hyatt, where I have honed my skills in critical thinking and administrative support. I excel in cultivating positive relationships and consistently exceeding goals.

In my current role, I prepare and read contracts for members of The Playa Collection, ensuring that all related systems and reports are updated. My tech-savvy abilities allow me to assist members with any queries, requests, or concerns they may have. I pride myself on my adaptability and commitment to providing outstanding customer service, as demonstrated in my previous position as a Gallery Host.

Experience

Work history, roles, and key accomplishments

OH

Concierge

Ocean Coral Spring/ Ocean Eden Bay, H10 Hotels

Nov 2022 - Present (3 years)

Assisted every guest by providing them with the best service possible from arrival to departure. Answered phone calls and emails, addressing inquiries and requests in a timely manner.

Education

Degrees, certifications, and relevant coursework

CC

Caribbean Examination Council

CXC, General Studies

Completed the Caribbean Examination Council (CXC) examinations in 2020, achieving passes in Mathematics, English Language, Spanish, Social Studies, Geography, Biology, and Physics. This foundational education provided a strong academic background.

Tech stack

Software and tools used professionally

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Henrique Clarke - Quality Assurance Executive - JACE Management Consultants Limited at Hyatt | Himalayas