Jevaughn McIntosh

Conducted routine inspections of accommodation and kitchen areas to ensure hygiene compliance. Collaborated with departments to address quality concerns, analyzed guest satisfaction data, and prepared summary reports on audit results.

Conducted routine inspections of accommodation areas to ensure compliance with brand standards. Collaborated with housekeeping, front office, and maintenance teams to address quality concerns and streamline service delivery.

Handled customer inquiries related to billing and collections while maintaining a professional and solution-focused approach. Documented all interactions accurately to support quality control and compliance.

Managed a portfolio of assigned business clients using a centralized customer database. Handled inbound calls, provided sales recommendations, and conducted outbound calls to promote offers and generate repeat sales.

Provided responsive support to customer inquiries while meeting performance targets for quality and satisfaction. Participated in team feedback sessions to identify common service issues and improve response handling.

Assisted clients with service requests and account questions while following internal protocols and customer care standards.

Balanced sales goals with customer service delivery by understanding caller needs and suggesting appropriate solutions.

Pursued a Certificate in Business/Technology, gaining foundational knowledge in business and technology principles.

Completed the Caribbean Secondary Education Certificate (CSEC) with strong performance in English, Mathematics, and Information Technology.