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Payton Mclean

@paytonmclean

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I improve service quality, customer outcomes, and operational records through audits, data analysis, and sales support.

Jamaica

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What I'm looking for

I'm looking for opportunities in quality assurance, recruitment, or HR operations where I can use data, audits, documentation, and cross-functional coordination to improve service delivery and grow in a remote, deadline-driven environment.

I've supported customer-facing operations at Teleperformance BPO, Princess Grand Hotel, Young's Garage, and the National Insurance Scheme.

At Teleperformance BPO, I handle inbound and outbound utility sales calls, process enrollments and account changes, log CRM activity, and resolve customer questions while meeting sales, quality, productivity, and attendance standards.

At Princess Grand Hotel, I audited service delivery across housekeeping, front desk, food and beverage, and maintenance. I analyzed guest feedback, produced audit reports, and developed SOPs to help standardize service delivery.

I'm building on hands-on quality assurance, documentation, and operations coordination experience with Business Data Analytics training and an interest in QA, recruitment, and HR operations.

Experience

Work history, roles, and key accomplishments

Current

Sales Agent

Current

Teleperformance BPO

Jul 2026 - Present (2 months)

Handles inbound and outbound sales calls for utility products, meeting sales targets and processing enrollments. Maintains productivity and quality standards while resolving customer escalations.

Sales Customer Service CRM Call Center Operations Objection Handling Consultative Selling Data Privacy Compliance