Kavon somerville

I am a self-motivated individual with a passion for delivering exceptional customer service and maintaining strong relationships. With a degree in Software Engineering from Albany State University, I have honed my skills in quality analysis and operational efficiency. My experience at Sutherland has equipped me with the ability to provide insightful team coaching and live monitoring, ensuring that our operations meet the highest standards.

Throughout my career, I have been dedicated to improving key performance indicators and mentoring agents to enhance their skills. My role as a Reservation Ambassador allowed me to assist users with account setups and mediation, further showcasing my problem-solving abilities. I pride myself on being detail-oriented and a quick learner, always adhering to deadlines while maintaining a professional demeanor.