HennseyMalayy User
@hennseymalayyuser
I deliver patient care, accurate medical documentation, and high-volume customer support.
What I'm looking for
At Jackson Hospital, I balance acute-care support with EMR tracking, telemetry monitoring, vital-sign checks, and coordination with nursing staff while maintaining 100% data compliance.
I've also supported United HealthCare clients remotely, resolving insurance, billing, and technical inquiries in a HIPAA-compliant home-office environment. Across long-term care, hospice, rehabilitation, private-duty care, retail, and contact-center work, I bring hands-on CNA/NST experience, client issue resolution, and reliable documentation skills to clinical or remote roles.
Experience
Work history, roles, and key accomplishments
Nursing Support Technician
Jackson Hospital
Feb 2025 - Present (1 year 7 months)
Balances acute care duties with rigorous Electronic Medical Record (EMR) tracking, maintaining 100% data compliance. Manages telemetry tracking, monitors vital signs, and coordinates patient care timelines directly with nursing staff.
Handled high-volume inbound/outbound client inquiries regarding insurance accounts, billing, and technical triage. Maintained a secure, private home-office environment in strict adherence to HIPAA data privacy mandates.
Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Customer Service Representative
Cox
Jan 2021 - Dec 2024 (3 years 11 months)
Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Customer Service Representative
Afni
Jan 2021 - Dec 2024 (3 years 11 months)
Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Certified Nursing Assistant
Crowne Health Care
Aug 2022 - Sep 2022 (1 month)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Certified Nursing Assistant
Luverne Health & Rehab
Jul 2022 - Sep 2022 (2 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Certified Nursing Assistant
Hillview Terrace Select
Feb 2022 - Jul 2022 (5 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Retail Associate
Zaxby's
Jan 2013 - Dec 2021 (8 years 11 months)
Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.
Certified Nursing Assistant
John Knox Manor
Aug 2019 - Jan 2020 (5 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Certified Nursing Assistant
Addus HomeCare
May 2019 - Dec 2019 (7 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Certified Nursing Assistant
Baptist Medical Center South
Nov 2018 - Apr 2019 (5 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Certified Nursing Assistant
Georgiana Health & Rehab
Mar 2018 - Jun 2018 (3 months)
Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.
Education
Degrees, certifications, and relevant coursework
HennseyMalayy hasn't added their education
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Tech stack
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