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HennseyMalayy UserHU
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HennseyMalayy User

@hennseymalayyuser

I deliver patient care, accurate medical documentation, and high-volume customer support.

United States
Message

What I'm looking for

I'm seeking either a remote work-from-home role where I can resolve client inquiries securely or a clinical healthcare role where I can apply my CNA, patient-care, telemetry, and EMR documentation experience.

At Jackson Hospital, I balance acute-care support with EMR tracking, telemetry monitoring, vital-sign checks, and coordination with nursing staff while maintaining 100% data compliance.

I've also supported United HealthCare clients remotely, resolving insurance, billing, and technical inquiries in a HIPAA-compliant home-office environment. Across long-term care, hospice, rehabilitation, private-duty care, retail, and contact-center work, I bring hands-on CNA/NST experience, client issue resolution, and reliable documentation skills to clinical or remote roles.

Experience

Work history, roles, and key accomplishments

JH
Current

Nursing Support Technician

Jackson Hospital

Feb 2025 - Present (1 year 7 months)

Balances acute care duties with rigorous Electronic Medical Record (EMR) tracking, maintaining 100% data compliance. Manages telemetry tracking, monitors vital signs, and coordinates patient care timelines directly with nursing staff.

Concentrix logoCO

Customer Service Representative

Jan 2021 - Dec 2024 (3 years 11 months)

Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

Cox logoCO

Customer Service Representative

Cox

Jan 2021 - Dec 2024 (3 years 11 months)

Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

AF

Customer Service Representative

Afni

Jan 2021 - Dec 2024 (3 years 11 months)

Navigated complex CRM databases and multi-line communication software to resolve intricate billing and user disputes. Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

CC

Certified Nursing Assistant

Crowne Health Care

Aug 2022 - Sep 2022 (1 month)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

LR

Certified Nursing Assistant

Luverne Health & Rehab

Jul 2022 - Sep 2022 (2 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

HS

Certified Nursing Assistant

Hillview Terrace Select

Feb 2022 - Jul 2022 (5 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

HM

Retail Associate

Jan 2013 - Dec 2021 (8 years 11 months)

Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

Zaxby's logoZA

Retail Associate

Zaxby's

Jan 2013 - Dec 2021 (8 years 11 months)

Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

Dollar General logoDG

Retail Associate

Jan 2013 - Dec 2021 (8 years 11 months)

Managed front-end cash operations, inventory stocking, and face-to-face client resolutions while meeting strict satisfaction benchmarks.

JM

Certified Nursing Assistant

John Knox Manor

Aug 2019 - Jan 2020 (5 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

AH

Certified Nursing Assistant

Addus HomeCare

May 2019 - Dec 2019 (7 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

BS

Certified Nursing Assistant

Baptist Medical Center South

Nov 2018 - Apr 2019 (5 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

GR

Certified Nursing Assistant

Georgiana Health & Rehab

Mar 2018 - Jun 2018 (3 months)

Provided comprehensive daily living, rehabilitation, and private-duty care across long-term, hospice, and short-term settings. Monitored vitals, managed behavioral shifts, and maintained sterile environments under strict safety guidelines.

Education

Degrees, certifications, and relevant coursework

HennseyMalayy hasn't added their education

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Tech stack

Software and tools used professionally

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