Nicolette Anderson
@nicoletteanderson
Compassionate Certified Nursing Assistant with strong patient-care and customer-service expertise.
United StatesWhat I'm looking for
I am a dedicated Certified Nursing Assistant with over seven years of combined experience in direct patient care, healthcare support, and customer service. I consistently deliver compassionate bedside care—monitoring vital signs, assisting with activities of daily living, and maintaining accurate electronic health records.
My background spans hospital and long-term care settings, plus several customer-facing roles in call centers and patient financial services, where I handled insurance verification, billing inquiries, and technical support. I bring proven skills in documentation, phlebotomy support, and resolving patient and customer needs efficiently.
I hold an active CNA certification and CPR certification, and I seek to contribute dependable clinical support and strong communication to a patient-centered team focused on quality care and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Golden Customer Care
Dec 2024 - Present (9 months)
Provide customer support for sales, subscriptions, billing, and retention; deliver technical support and troubleshoot online account issues to improve customer satisfaction and retention.
Certified Nursing Assistant
Bryan Whitfield Memorial Hospital
Mar 2021 - Present (4 years 6 months)
Perform patient care including vital signs, blood glucose checks, hygiene assistance, feeding and mobility support, and maintain accurate documentation in electronic health records.
Certified Nursing Assistant
St. Ann’s Community
Nov 2019 - Mar 2020 (4 months)
Assisted residents with personal hygiene, oral care, and daily living tasks; engaged residents in recreational activities and reported patient changes to nursing staff promptly.
Patient Financial Services Rep
RBA Staffing / Rochester Regional Health
Sep 2018 - Feb 2019 (5 months)
Contacted insurers to verify payments and process claim denials, managed claim submissions, and maintained accurate financial records for patient accounts.
Customer Service Representative
Maximus
Nov 2017 - Sep 2018 (10 months)
Assisted consumers with health insurance enrollment and account support, and scheduled appointments with navigators and brokers for in-depth consultations.
Customer Service Representative
Aerotek / ABVI
Sep 2017 - Oct 2017 (1 month)
Processed customer orders for medical supplies and assisted with package tracking to ensure timely delivery and customer satisfaction.
RHSupported post-operative heart surgery patients with hygiene, mobility, monitoring, performed phlebotomy, documented inputs/outputs, and restocked medical supplies to aid recovery.
Education
Degrees, certifications, and relevant coursework
MCMonroe Community College
Associate in Nursing, Nursing
Completed an Associate in Nursing at Monroe Community College, finishing in August 2018.
Eastridge Senior High School
High School Diploma, General Education
High School Diploma from Eastridge Senior High School, awarded in June 2007.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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