Open to opportunities

Hem raj joshi

@hemrajjoshi

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Dedicated client service officer with a background in hospitality and analysis.

Nepal

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What I'm looking for

I seek a role in a forward-thinking company that values growth and innovation.

I am a dedicated and proactive professional with a strong background in hospitality and analysis. Currently serving as a Client Service Officer at Koala Solution in Kathmandu, I provide comprehensive support to clients throughout the visa application process. My role involves answering inquiries, explaining procedures, and ensuring that all necessary documentation is complete and accurate. I pride myself on my ability to manage individual client cases effectively, maintaining clear communication and addressing any issues that arise.

With experience in various hospitality roles, including as a waiter at Union House and Fahrenheit Lounge and Bar, I have honed my customer service skills and developed a keen attention to detail. My training in the hospitality industry has equipped me with the ability to work collaboratively with teams and ensure a pleasant experience for guests. I am enthusiastic about leveraging my expertise to drive success and innovation within a dynamic organization that values continuous improvement and personal growth.

Experience

Work history, roles, and key accomplishments

Current

Client Service Officer

Current

Koala Solution

Dec 2023 - Present (1 year 6 months)

Provided comprehensive support to clients throughout the visa application process, including answering inquiries, reviewing documents, and managing appointments. Ensured timely communication and resolution of client issues related to their applications.

Communication Problem Solving Visa Processing Time Management

Waiter

Union House

Oct 2022 - Dec 2023 (1 year 2 months)

Collaborated with kitchen staff to ensure smooth operations during events. Provided exceptional customer service, maintained cleanliness, and assisted with setup and breakdown of banquet rooms.

Customer Service Event Coordination Cleanliness Management Communication Team Collaboration Problem Solving Time Management

Waiter

Fahrenheit Lounge and Bar

May 2021 - Sep 2022 (1 year 4 months)

Greeted guests, took orders, and served food and drinks while ensuring a clean and stocked environment. Built rapport with customers to enhance satisfaction and loyalty.

Customer Service Order Taking Cleanliness Management Communication Inventory Management Teamwork Problem Solving

Job Training

Express Inn

Feb 2019 - Aug 2019 (6 months)

Assisted with food and beverage operations, developed customer service skills, and learned about hotel management and front desk operations.

Customer Service Food Service Operations Order Taking Hotel Management Problem Solving Teamwork

Industrial Training

Park Plaza Delhi NCR

Jan 2018 - Jul 2018 (6 months)

Assisted with daily hotel operations, developed customer service skills, and participated in training sessions to enhance knowledge in the hospitality industry.

Customer Service Problem Solving Team Collaboration

Education

Degrees, certifications, and relevant coursework

Coursera

Google Data Analytics, Data Analytics

2023 - 2023

Completed an online course in Google Data Analytics, gaining skills in data visualization, analysis, and the use of tools such as Excel and SQL.

Himgiri Zee University

Bachelor's in Hotel Management, Hotel Management

2015 - 2019

Completed a Bachelor's degree in Hotel Management, focusing on various aspects of hospitality, including customer service, food and beverage operations, and hotel management principles.