Open to opportunities

Shreeya Shrestha

@shreeyashrestha

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Experienced customer service professional with a strong background in service desk support.

Nepal

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What I'm looking for

I am looking for a role in a company that prioritizes exceptional customer service and offers opportunities for professional growth.

I am an experienced customer service professional with a strong background in service desk support. My career has been dedicated to delivering exceptional customer experiences, and I possess excellent communication skills, a keen attention to detail, and a proactive attitude. I am committed to continuous learning and growth, both personally and professionally.

Currently, I serve as a Client Manager at Mission Migration Pty Ltd, where I build and nurture client relationships, understand their needs, and provide tailored solutions. My role involves collaborating with internal teams to ensure client deliverables are met while also developing strategies for client retention and account growth. Previously, I have held various positions, including Administration Assistant and Trader, where I honed my organizational and analytical skills.

My diverse experience across different roles has equipped me with a unique perspective on customer service and operations. I am eager to bring my expertise to a company that values top-notch customer service and is committed to fostering a positive work environment.

Experience

Work history, roles, and key accomplishments

Current

Client Manager

Current

Mission Migration Pty Ltd

Jan 2023 - Present (2 years 5 months)

Responsible for building and nurturing client relationships, understanding client needs, and providing solutions. Monitored client accounts, collaborated with internal teams, and developed client retention strategies while ensuring long-term client satisfaction.

Client Relationship Management Communication Skills Problem Solving Project Management Retention Strategy

Administration Assistant

CG Institute of Management

Jan 2022 - Jan 2023 (1 year)

Managed incoming communications, scheduled appointments, coordinated meetings, and maintained office organization. Assisted in document preparation and supported team members while ensuring confidentiality and data security.

Office Management Communication Skills Time Management document preparation Customer Service

Trader

Shreeya’s Collection

Mar 2020 - Oct 2022 (2 years 7 months)

Researched financial markets, analyzed trends, and executed trading decisions. Managed trading positions and compliance while keeping detailed records of trades and collaborating with analytics teams.

Market Analysis Risk Management Compliance

E-commerce Operations Coordinator

Laiju.com

Jan 2016 - Feb 2020 (4 years 1 month)

Led the customer service team, handled escalated inquiries, and improved service processes. Monitored performance metrics and provided training while fostering a positive team environment.

Team Leadership Performance Monitoring Quality Assurance Crisis Management