Looking for a job

Yurika Chapagain

@yurikachapagain

Message

I resolve customer queries and process accurate, confidential transactions.

Nepal

Message

What I'm looking for

I'm seeking a Customer Service Executive role where I can use communication, problem-solving, relationship-management, and transaction-processing skills in a fast-paced, guest-facing environment.

I've supported customer-facing banking operations at Himalayan Bank Limited, confirming customer details, resolving service requests, and processing daily remittance transactions with accuracy and confidentiality.

At OaVana, I built structured investor and client contact databases, identified prospective clients and investors, and worked with founders to refine outreach messaging.

Through Zomome sales training and live client-interaction scenarios, I've developed practical skills in needs assessment, objection handling, follow-up, retention, and relationship building. I'm seeking a Customer Service Executive role in a fast-paced, guest-facing environment.

Experience

Work history, roles, and key accomplishments

Project Development Intern

OaVana

Jan 2026 - Mar 2026 (2 months)

Identified and reached out to prospective clients and investors, contributing to the company's business development pipeline. Built a structured database of investor and client contacts and collaborated with founders to refine outreach messaging.

Business Development Client Outreach Database Management Collaboration

Sales Trainee

Zomome

Jan 2026 - Feb 2026 (1 month)

Completed hands-on training in client handling, communication, and relationship-building techniques. Practiced live client-interaction scenarios, building skills in needs assessment, objection handling, and closing.

Communication Skills Relationship Building Needs Assessment Objection Handling Closing

Intern

Himalayan Bank Limited

Apr 2025 - Jun 2025 (2 months)

Confirmed customer details and resolved transaction and service-related requests directly with clients, reducing processing delays. Processed and verified daily remittance transactions while maintaining accuracy and strict confidentiality, and coordinated with internal teams to resolve customer queries.

Customer Service Transaction Processing Remittances Documentation Confidentiality Coordination

Education

Degrees, certifications, and relevant coursework

Ace International Business School

Bachelor of Business Administration, Business Administration

Pursuing a Bachelor of Business Administration with relevant coursework in financial accounting, business analytics, marketing management, and organizational behavior.