Hemanth Reddy

I’m a Senior Customer Experience Executive at Bridgestone GCC, where I monitor real-time operational data to support a zero call-abandon rate using RCA. I develop KPI reports (service level, FRT, call volumes, agent performance) and build dashboards for performance tracking and proactive decision-making.

Previously, as an Associate at Amazon in Bengaluru, I achieved high customer satisfaction by resolving issues and using data interpretation and trend analysis to improve processes. I collaborated with teams to enhance performance, suggested KPI improvements, and trained new team members on processes and tools.

I also strengthen my work with analytics and visualization skills—part-time as a Tableau & Visualization Developer at CTEBS, where I built dashboards improving efficiency by 30% and increasing engagement by 20%. Across roles, I focus on clean, structured data and data-driven insights to improve operations, forecasting, and reporting accuracy.