At IntouchCX, I developed and maintained Power BI dashboards and automated reports that helped leadership and client teams interpret performance data and support decisions.
I tracked KPIs including accuracy, calls per hour, audit scores, productivity, and attrition, and used Power Query to clean, integrate, and model data from multiple sources.
On my Airbnb Business Performance Dashboard project, I analyzed booking patterns, revenue trends, and customer behavior, presenting findings through interactive visualizations and KPI dashboards.
