Open to opportunities

Helna Tajos

@helnatajos

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Results-driven sales and appointment-setting VA with 13+ years driving qualified leads and customer satisfaction.

Philippines

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What I'm looking for

I’m looking for a sales-focused VA role where I can cold call and set appointments, manage CRM workflows in GoHighLevel, and deliver standout customer support—while owning follow-ups, reporting results, and helping clients move toward funding and long-term retention.

I’m a results-driven Sales & Appointment Setting Virtual Assistant with 13+ years of experience supporting customers across telecom, banking, e-commerce, credit repair, and business funding. I combine customer service strength with outbound and inbound conversion skills to turn inquiries into booked appointments and satisfied, retained clients.

In my recent role as a Credit Support Specialist, I assisted clients with business credit building, funding preparation, and financial documentation—while managing cold calls, appointment setting, follow-ups, and CRM workflows with GoHighLevel. I’ve also delivered post-sale support, maintained accurate reports and client records, and handled billing, account management, activations, and technical support concerns with clear communication and follow-through.

Experience

Work history, roles, and key accomplishments

Financial Customer Service Rep

Convergys Corporation

Assist customers with account activation, balance transfers, and payments while providing accurate financial account support. Maintain compliance during customer interactions to ensure correct handling of account needs.

Financial Customer Support Account Activation Balance Transfers Payments Support & Compliance Customer Service Account Helpdesk Skills Communication

Sales & Appointment Setting VA

Helna Tajos

Provide sales and customer support across telecom, banking, e-commerce, credit repair, and business funding through inbound and outbound lead handling. Conduct cold calling, appointment setting, lead qualification, and CRM-based follow-ups to support customer retention.

Cold Calling Appointment Setting Lead Qualification CRM Management Customer Support Lead Follow Up GoHighLevel Communication Time Management Data Entry

Operations VA - Credit Support

CRB

Support business credit building and funding preparation by assisting clients with credit-related documentation and billing needs. Conduct cold calls, appointment setting, follow-ups, and CRM management while maintaining accurate client records and reports.

Client Relationship Management Billing Management Cold Calling Appointment Setting CRM Management Administrative Support

Telecom Customer Support Rep

Qualfon Inc

Resolve billing concerns, SIM activation, and telecom technical support inquiries through clear customer communication. Maintain strong customer relationships by addressing issues promptly and accurately.

Billing Support SIM Activation Technical Support Customer Relationship Management Troubleshooting Telecom Support Customer Communications Complaint Handling Documentation Issue Resolution

E-Commerce Customer Service Rep

Alorica

Handle inbound and outbound Amazon customer inquiries involving orders, refunds, returns, and shipping concerns. Resolve complaints professionally while maintaining customer satisfaction through clear, reliable communication and follow-through.

Amazon Customer Support Refunds Shipping Support Complaint Resolution Customer Satisfaction Detail Oriented Documentation Communication

Sales & Customer Service Rep

TPG Telecom

Convert inbound inquiries and outbound leads into sales opportunities while handling account changes and retention requests. Deliver post-sale support and manage customer interactions using CRM and productivity tools.

Inbound Sales Customer Retention Post Sales Google Workspace Microsoft Excel Slack Lead Management Communication Skills