Open to opportunities

Hello ROBOT

@hellorobot

Client-focused communications professional with strong administrative, documentation and cross-cultural customer service skills.

United Kingdom

Message

What I'm looking for

I seek a client-facing role where I can combine strong communication, documentation and coordination skills to improve customer experience and operational efficiency.

I am a client-focused communications professional with extensive experience resolving queries, managing documentation, and supporting cross-functional operations. I excel at being the main point of contact for clients, delivering clear communication across email, phone and messaging platforms.

My background includes roles in client communication, business centre operations, administration, and public-sector identity verification where I made evidence-based decisions and followed strict policy and security guidelines. I have coordinated tasks, liaised with external partners, and provided administrative support to improve service delivery.

I bring practical data skills from the Google Data Analytics Professional Certificate and a Bachelor of Applied Computing where I developed a working website for a volunteering agency, gaining project management experience. I use Excel and reporting to analyze processes and support continuous improvement.

I work well under pressure, across diverse cultural contexts, and enjoy roles that involve teamwork, problem resolution, and improving the customer experience through clear communication and organized documentation.

Experience

Work history, roles, and key accomplishments

Client Communication Manager

Smarthost

Jul 2024 - Sep 2025 (1 year 2 months)

Served as main client point of contact, resolving queries across email, phone and WhatsApp and coordinating with operations to deliver proactive solutions and schedule tasks for smooth service delivery.

Client Communication Stakeholder Management Scheduling Administrative Support Cross Functional Collaboration CRM

Business Centre Officer

Seven Seas Worldwide

Sep 2022 - Feb 2023 (5 months)

Handled inbound enquiries, provided quotations, coordinated deliveries and claims, and promoted additional services to boost revenue while guiding relocating clients through the moving process.

Customer Service Cross Selling Claims Handling Logistics Coordination Client Communication Cultural Sensitivity CRM

Administration Officer

Ring Automotive

Jul 2021 - Aug 2022 (1 year 1 month)

Prepared and managed customer documentation, maintained records and confidentiality, and produced Excel-based reports to improve service processes and ensure accurate information flow across departments.

Documentation Management Data Entry Excel Reporting Records Management Confidentiality

Passport Examiner

Her Majesty's Passport Office

Jan 2020 - Jun 2021 (1 year 5 months)

Examined passport applications and supporting evidence against policy to determine identity and nationality, handled customer queries, and referred complex cases for additional checks to maintain security and compliance.

Compliance Identity Verification Customer Service Attention To Detail Risk Assessment

Webchat Advisor

npower

Jun 2018 - Oct 2019 (1 year 4 months)

Processed webchat customer enquiries, verified documentation, resolved issues in line with policies, and collaborated with colleagues to maintain service quality and personal development.

Customer Service Documentation Verification Team Collaboration Time Management

Gas Advisor

npower

Feb 2016 - Jun 2018 (2 years 4 months)

Updated and verified metering details, monitored gas consumption, handled billing enquiries and provided team support to meet targets and maintain quality standards.

Metering Verification Billing Support Quality Assurance

Education

Degrees, certifications, and relevant coursework

Northumbria University

Bachelor of Applied Computing, Applied Computing

Activities and societies: Final-year project: developed website for a volunteering agency.

Completed a Bachelor of Applied Computing, including a final-year project developing a fully working website for a volunteering agency, demonstrating project management and web development skills.

Google / Coursera

Professional Certificate, Data Analytics

Activities and societies: Completed courses: Foundations: Data, Data, Everywhere; Ask Questions to Make Data-Driven Decisions; Prepare Data for Exploration; Process Data from Dirty to Clean.

Completed the Google Data Analytics Professional Certificate covering foundational and practical data analytics skills.