Open to opportunities

Hellen Njeri

@hellennjeri1

I build user-focused digital content and test software quality while growing in AI, data analytics, and web development.

Kenya

Message

What I'm looking for

I'm looking to grow in AI, machine learning, data analytics, software quality assurance, web technologies, and human-centered digital innovation while contributing to practical, data-driven solutions.

I've supported AI-driven digital projects at INUA AI Solutions by designing marketing and branding assets, editing video content, and testing software against functional and usability standards.

I identify bugs, document issues, maintain testing reports, and work with development teams to improve product quality and delivery workflows. My work also includes responsive web design, graphic design, UI/UX principles, and digital content creation.

At Airtel Kenya / Nakama, I delivered customer support across multiple channels, resolved inquiries and technical issues, and helped customers use digital services while maintaining accurate, confidential records.

With a Bachelor of Science in Business Computing, I'm building on my foundations in AI, machine learning, data analysis, business intelligence, and predictive analytics to solve real-world problems through technology.

Experience

Work history, roles, and key accomplishments

Graphic Designer, Video Editor & Quality Analyst

INUA AI Solutions

Jan 2025 - Dec 2025 (11 months)

Designed digital marketing materials and branding assets, produced and edited video content, and conducted quality assurance testing to ensure software products met functional and usability standards. Identified bugs, documented issues, and collaborated with development teams to improve product quality.

Graphic Design Video Editing Quality Assurance Software Testing Adobe Illustrator Canva Figma HTML5 JavaScript Collaboration Process Improvement

Customer Experience Executive

Airtel Kenya / Nakama

Mar 2025 - Jun 2025 (3 months)

Delivered professional customer support through multiple communication channels, resolved inquiries and complaints efficiently, and maintained high customer satisfaction by providing timely and accurate solutions. Managed customer records while ensuring data confidentiality and accuracy.

Customer Support Problem Solving Confidentiality Technical Support Time Management

Education

Degrees, certifications, and relevant coursework

KCA University

Bachelor of Science, Business Computing

2023 - 2025

Grade: Second Class Honours (Upper Division)

Pursued a Bachelor of Science in Business Computing, achieving Second Class Honours (Upper Division). Coursework included database management, web development, software engineering, and business intelligence.