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@duanmugwe
Dedicated professional specializing in quality analysis and digital marketing.
KenyaI am a dedicated and versatile professional with extensive experience in the BPO sector, specializing in quality analysis, digital marketing, and lead generation. My strong skills in team management, conflict resolution, and training, combined with a keen eye for detail, enable me to thrive in fast-paced environments. I consistently deliver high-quality results while maintaining excellent communication and time-management skills.
Throughout my career, I have held various roles, including Non-Voice Account Associate at Salaria Sales Solutions, where I focused on lead generation and digital marketing strategies. As a Quality Analyst at Samasource Kenya Limited, I coached and trained agents, analyzed work output against standards, and collaborated with team leaders to address quality gaps. My experience as a Full-Time Reviewer and Agent further honed my ability to provide constructive feedback and support team performance.
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Work history, roles, and key accomplishments
Salaria Sales Solutions
Jan 2022 - Jan 2023 (1 year)
Responsible for lead generation and nurturing, implementing digital marketing strategies, and conducting internet research and data entry tasks.
Samasource Kenya Limited
Dec 2020 - Jan 2022 (1 year 1 month)
Coached and trained agents, analyzed work output against standards, conducted client meetings, and managed team performance through statistical data analysis.
Samasource Kenya Limited
Dec 2019 - Dec 2020 (1 year)
Provided feedback on agents' work output, supported team leaders in coaching, and recorded performance data for reviews.
Samasource Kenya Limited
Nov 2017 - Nov 2019 (1 year 11 months)
Delivered services including image annotation and video segmentation, and conducted web research tasks for assigned projects.
Pixel Artisan
Jan 2017 - Feb 2017 (1 month)
Engaged in UI/UX design and web development, lead generation, and client service delivery.
Degrees, certifications, and relevant coursework
Diploma, Theological Education
2020 -
Pursuing a Diploma in Theological Education by Extension (T.E.E).
Diploma, Web and Graphic Design
2017 - 2017
Earned a Diploma in Web and Graphic Design and a Diploma in Sexual and Reproductive Health and Human Rights (SRHR).
Certificate, Internet Research and Image Annotation
2017 - 2017
Completed a Certificate in Internet Research and Image Annotation, covering modules such as Digital Literacy, Internet Research, Image Annotation, and Work Readiness.
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Achieved the Kenya Certificate of Secondary Education (KCSE).
Kenya Certificate of Primary Education, Primary Education
2004 - 2012
Completed the Kenya Certificate of Primary Education (KCPE).
Software and tools used professionally
KenyaYou can contact Duan and 90k+ other talented remote workers on Himalayas.
Message Duan
JUJoseph User
QA Analyst, Deel
WNWalsh Njiiri
Team Leader, Samasource Kenya Ltd
Daniel Mbwika
Quality Analyst, Sama Kenya
Dionne Agitsa
Quality Analyst, Sama
OKOwen Kipkulei
Quality Analyst, Samasource
JOJohn Ogot
Quality Analyst and Recruiter, Majorel / Teleperfomance Kenya
Kathleen Orimbo
Quality Control Officer, Unifi Credit Limited
Samson Odongo
Associate and Quality Analyst, Samasource
Dorcas Mumanyi
Quality Analyst, Sama Kenya
zabib khamis
Quality Analyst, Samasource
