Duan Mugwe
@duanmugwe
Dedicated professional specializing in quality analysis and digital marketing.
What I'm looking for
I am a dedicated and versatile professional with extensive experience in the BPO sector, specializing in quality analysis, digital marketing, and lead generation. My strong skills in team management, conflict resolution, and training, combined with a keen eye for detail, enable me to thrive in fast-paced environments. I consistently deliver high-quality results while maintaining excellent communication and time-management skills.
Throughout my career, I have held various roles, including Non-Voice Account Associate at Salaria Sales Solutions, where I focused on lead generation and digital marketing strategies. As a Quality Analyst at Samasource Kenya Limited, I coached and trained agents, analyzed work output against standards, and collaborated with team leaders to address quality gaps. My experience as a Full-Time Reviewer and Agent further honed my ability to provide constructive feedback and support team performance.
Experience
Work history, roles, and key accomplishments
Non-Voice Account Associate
Salaria Sales Solutions
Jan 2022 - Jan 2023 (1 year)
Responsible for lead generation and nurturing, implementing digital marketing strategies, and conducting internet research and data entry tasks.
Quality Analyst
Samasource Kenya Limited
Dec 2020 - Jan 2022 (1 year 1 month)
Coached and trained agents, analyzed work output against standards, conducted client meetings, and managed team performance through statistical data analysis.
Full-Time Reviewer
Samasource Kenya Limited
Dec 2019 - Dec 2020 (1 year)
Provided feedback on agents' work output, supported team leaders in coaching, and recorded performance data for reviews.
Agent
Samasource Kenya Limited
Nov 2017 - Nov 2019 (1 year 11 months)
Delivered services including image annotation and video segmentation, and conducted web research tasks for assigned projects.
Designer/Developer
Pixel Artisan
Jan 2017 - Feb 2017 (1 month)
Engaged in UI/UX design and web development, lead generation, and client service delivery.
Education
Degrees, certifications, and relevant coursework
Presbyterian University
Diploma, Theological Education
2020 -
Pursuing a Diploma in Theological Education by Extension (T.E.E).
Nairobits School of Digital Design
Diploma, Web and Graphic Design
2017 - 2017
Earned a Diploma in Web and Graphic Design and a Diploma in Sexual and Reproductive Health and Human Rights (SRHR).
Samasource
Certificate, Internet Research and Image Annotation
2017 - 2017
Completed a Certificate in Internet Research and Image Annotation, covering modules such as Digital Literacy, Internet Research, Image Annotation, and Work Readiness.
Nairobi Milimani Secondary School
Kenya Certificate of Secondary Education, Secondary Education
2013 - 2016
Achieved the Kenya Certificate of Secondary Education (KCSE).
Milimani Primary School
Kenya Certificate of Primary Education, Primary Education
2004 - 2012
Completed the Kenya Certificate of Primary Education (KCPE).
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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