Open to opportunities

Helen Lipscomb

@helenlipscomb

Message

Experienced healthcare professional. Looking to expand my skills.

United States

Message

What I'm looking for

I am looking for a role that values team collaboration and offers opportunities for professional growth.

I am an Operations Manager with a strong focus on team building, fiscal efficiency, and operational improvements. My experience spans across various sectors including Fortune 500 companies, non-profits, and local government organizations. I pride myself on being a dependable collaborator, committed to fostering high-performing teams in a union environment.

Currently, I serve as the Outpatient Services Manager at Natividad Medical Center, where I play a pivotal role in the acquisition team and have successfully managed the hiring of staff and providers. My responsibilities include policy development in collaboration with the Quality and Risk department, as well as ensuring compliance with necessary permits and certifications. My previous roles have equipped me with a robust skill set in project management, compliance, and patient-centric care, which I leverage to enhance operational efficiency.

Throughout my career, I have consistently demonstrated my ability to lead by example and communicate effectively, ensuring that both team members and patients receive the highest level of care. I am currently pursuing a Bachelor's degree to further enhance my knowledge and skills in the healthcare sector.

Experience

Work history, roles, and key accomplishments

Current

Outpatient Services Manager

Current

Natividad Medical Center

Jul 2022 - Present (3 years)

Hired during the project phase for the current clinic, becoming a key member of the acquisition team for expansion. Led staff and provider hiring, policy development, and training, ensuring compliance and fostering relationships with stakeholders. Managed permits, licenses, and certifications while monitoring clinic performance for optimal quality metrics.

Project Acquisition Policy Development Staff Training Compliance Risk Management Quality Assurance Project Management Credentialing

Home Program Manager

Satellite Healthcare

Dec 2021 - Jul 2022 (7 months)

Managed two home dialysis modality-specific clinics, overseeing all operational duties. Played a key role in opening the second location and successfully passing the CDPH survey.

CDPH Compliance Operations Team Leadership Patient Care Quality Control

Healthcare Administrator

DaVita

Feb 2019 - Dec 2021 (2 years 10 months)

Managed multiple, multi-modality clinics and oversaw the COVID unit during the pandemic. Achieved high performance in Quality Index, teammate engagement, CHAPS, and labor/budget metrics. Led regional patient education programs and teammate modality training, fostering strong relationships with leadership and medical directors.

Quality Management Budget Management Clinic Operations Leadership

Patient Care Technician and Kidney Smart Educator

DaVita

Dec 2000 - Dec 2019 (19 years)

Delivered direct patient care, including vitals, vascular access cannulation, machine setup, and disinfection. Monitored treatments and performed emergency interventions as needed. Served in several lead or champion roles, including Regional Education Lead.

Patient Care Emergency Intervention Team Leadership Kidney Smart Education

Education

Degrees, certifications, and relevant coursework

Community College

Associate Degree, Social and Behavioral Sciences

Grade: 3.78 GPA

Completed coursework focusing on the principles of social and behavioral sciences. Developed an understanding of human behavior, societal structures, and research methodologies.