MN
Open to opportunities

Mwaniki Ndegwa

@mwanikindegwa

Detail-oriented clinical operations coordinator with strong leadership skills.

Zimbabwe
Message

What I'm looking for

I seek a role that fosters growth, values teamwork, and allows me to leverage my healthcare and business expertise.

I am a dedicated professional with a Bachelor of Science in Business Administration from Salem State University, where I graduated with high honors. My journey has been marked by leadership roles, including serving as the Head of the Brotherhood Leadership Program and being a finalist in the Annual Business Proposal Competition. I thrive in dynamic environments and am passionate about making a positive impact in healthcare.

Currently, I work as a Clinic Coordinator II at Dana Farber Cancer Institute, where I have honed my skills in complex appointment scheduling and patient management. My role involves navigating the Epic Hyperspace system and ensuring streamlined clinical workflows while upholding strict ethical standards. I take pride in training new team members and managing a diverse caseload, always striving for optimal care pathways for patients.

In addition to my clinical experience, I founded Soled Out Classic / Couloir, where I drove business success through innovative marketing strategies and established a strong online presence. My background also includes an internship at the Massachusetts Small Business Development Center, where I organized seminars for business owners, showcasing my ability to lead and engage diverse audiences.

Experience

Work history, roles, and key accomplishments

DI

Clinic Coordinator II

Dana Farber Cancer Institute

May 2023 - May 2025 (2 years)

As a Clinic Coordinator II, proficiently mastered complex appointment scheduling and navigated the Epic Hyperspace system, ensuring streamlined clinical workflows and managing real-time patient needs. Additionally, conducted training and onboarding for new team members, managed diverse caseloads, and upheld strict ethical standards while problem-solving complex healthcare challenges.

SC

Founder

Soled Out Classic / Couloir

Jan 2019 - May 2025 (6 years 4 months)

As Founder, drove business success through innovative marketing strategies, establishing a dominant online presence leveraging social media and industry events. Mastered inventory and supply chain dynamics, analyzed market trends, and forged strategic partnerships while demonstrating visionary leadership and financial management.

MC

Intern

Massachusetts Small Business Development Center

Dec 2020 - May 2021 (5 months)

Organized and conducted targeted seminars for business owners across the state, receiving top ratings from over 80 registered participants. Developed tailored approaches to properly reach target audiences and demonstrated exceptional leadership by leading all team seminars.

O2

Customer Service Representative

On Brand 24

Jun 2019 - Aug 2019 (2 months)

As a full-time, dedicated agent for Herc rentals, delivered exceptional customer service and maintained composure in high-pressure environments. Handled after-hours inbound calls for multiple companies, providing top-tier assistance.

Education

Degrees, certifications, and relevant coursework

Salem State University logoSU

Salem State University

Bachelor of Science, Business Administration

Grade: High honors

Activities and societies: Head of Brotherhood Leadership Program; Finalist, Annual Business Proposal Competition

Completed a Bachelor of Science in Business Administration, focusing on core business principles and practices. Achieved high honors, demonstrating strong academic performance.

Tech stack

Software and tools used professionally

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Mwaniki Ndegwa - Clinic Coordinator II - Dana Farber Cancer Institute | Himalayas