Open to opportunities

Pradnya Paradhi

@pradnyaparadhi

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Experienced healthcare professional with a decade in customer service.

Zimbabwe

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What I'm looking for

I seek a role that allows me to leverage my healthcare expertise while fostering a collaborative and patient-centered environment.

I am a dedicated healthcare professional with over 10 years of experience in customer service and operations within the healthcare industry. My journey has been marked by a commitment to providing quality customer services that align with the best practices globally. I have honed my skills in communication, relationship building, and operational management, ensuring that patient care remains at the forefront of my work.

Throughout my career, I have held various roles, including Senior Executive in Operations at Regrow Biosciences, where I counsel orthopedic patients and manage their journey through surgery. My previous experience as a Customer Relations Executive at Cloudnine Hospital and Operations Manager at Vasan Eye Care Hospital has equipped me with the ability to coordinate effectively across departments, manage financial operations, and lead teams to enhance patient satisfaction. I am passionate about improving healthcare delivery and ensuring that every patient receives the best possible care.

Experience

Work history, roles, and key accomplishments

Current

Senior Executive - Operations

Current

Regrow Biosciences

Jul 2023 - Present (1 year 11 months)

Responsible for counseling orthopedic patients and their families, managing phone inquiries, and coordinating with hospitals and insurance desks to ensure smooth processes. Track conversion rates and report directly to the Director.

Communication Skills Operations Management Customer Service

Customer Relations Executive

Cloudnine Hospital

Sep 2019 - Sep 2022 (3 years)

Managed customer relations by providing facility tours, preparing financial estimates, and handling billing. Responsible for preparing MIS reports and reporting to the Operations Manager.

Customer Relations Management Billing Communication Skills

Operations Manager

Vasan Eye Care Hospital

Jan 2016 - Apr 2018 (2 years 3 months)

Oversaw coordination and supervision of various departments, managed financial statements, and assisted in recruitment. Led operational functions to ensure efficiency and profitability.

Operations Management Financial Analysis Human Resources Leadership

Intern

Hinduja Hospital

Sep 2017 - Oct 2017 (1 month)

Completed a 5-month internship focusing on turnaround times for TB culture and AFB smear, along with gathering feedback from supervisors and managers.

Healthcare Operations Feedback Time Management Reporting

Patient Welfare Officer

S.L Raheja Hospital

Jul 2014 - Dec 2015 (1 year 5 months)

Acted as a liaison between patients and management, resolving queries and collecting feedback. Coordinated with various departments and reported directly to the CEO.

Feedback Communication Skills Coordination Reporting