Fabricio Abrantes
@fabricioabrantes
Experienced Global Customer Service Leader with a strategic mindset.
PortugalWhat I'm looking for
As a Global Customer Service Leader at Recipharm AB, I drive customer service excellence across Southern Europe, ensuring that our pharmaceutical B2B partners receive the highest quality of service. My role involves standardizing processes and optimizing operations to create scalable structures that enhance service delivery across Portugal, Spain, Italy, and France.
Previously, as a Commercial Manager at DRS Group, I successfully delivered complex logistics solutions for pharmaceutical clinical trials, achieving consistent double-digit revenue growth. My leadership in managing key accounts and coordinating cross-functional teams has been pivotal in enhancing overall performance and aligning strategies with regulatory requirements.
With a strong background in customer-centric strategies and a proven track record of driving significant business growth, I am committed to fostering collaborative environments where team members are empowered to contribute their best ideas and solutions.
Experience
Work history, roles, and key accomplishments
Global Customer Service Leader
Recipharm AB
Jan 2023 - Present (2 years 4 months)
Driving customer service excellence across Southern Europe for Pharmaceutical B2B partners by standardizing processes, streamlining order entry and follow-up, and creating scalable structures that optimize operations and ensure consistent service quality across Portugal, Spain, Italy, and France sites.
Commercial Manager - Latam
DRS Group
Jan 2018 - Jan 2023 (4 years 11 months)
Delivered complex logistics solutions for Pharmaceutical clinical trials, achieving consistent double-digit revenue growth from 2020 to 2022. Led international RFP/RFI processes, managed key accounts, and identified operational inefficiencies to enhance overall performance.
General Manager
FSA Consultancy
Jan 2001 - Jan 2017 (15 years 11 months)
Pioneered the 'Personal Car Care' concept in the automotive retail sector, significantly enhancing customer experience. Managed commercial proposals, contracts, and sales processes while overseeing KPI management and driving business development strategies.
National Retail Manager
KTM Motos Brazil
Mar 1998 - Jan 2001 (2 years 10 months)
Managed national retail operations, focusing on dealer qualification and sales growth. Achieved a 100% increase in total annual sales revenue for KTM motorcycles in Brazil.
Regional Dealer General Manager
JPX do Brazil
Feb 1994 - Mar 1998 (4 years 1 month)
Oversaw regional dealer operations, focusing on sales strategies and performance management to enhance dealer network effectiveness.
Operation Manager
Abrase Real State
May 1989 - Feb 1994 (4 years 9 months)
Managed real estate operations, focusing on operational efficiency and client satisfaction to drive business success.
Education
Degrees, certifications, and relevant coursework
INIESE Business School, University of Navarra
Advanced Management Program, Management
Completed the Advanced Management Program, focusing on strategic management and leadership skills necessary for high-level decision-making in business.
UPUniversidade Paulista
Bachelor of Business Administration, Business Administration
Earned a Bachelor of Business Administration, gaining foundational knowledge in business principles, management practices, and organizational behavior.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Social media
Job categories
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