Open to opportunities

Heidi Cica

@heidicica

Message

Seasoned leader passionate about customer success and team collaboration.

United States

Message

What I'm looking for

I am looking for a role that values customer success, fosters teamwork, and offers opportunities for professional growth.

With over 20 years of experience in people management and customer service, I am a detail-oriented and analytical leader dedicated to exceeding expectations. My superpower lies in identifying and solving complex problems, driving repeat business, and stimulating referrals. I have a keen eye for accuracy and a natural ability to dissect situations, pinpoint root causes, and develop effective, long-lasting solutions.

Throughout my career, I have fostered collaborative work environments where teams thrive. My strong communication skills enable me to build trust and rapport with both colleagues and customers. Whether inspiring teams internally or ensuring customer needs are consistently exceeded, I am dedicated to fostering a culture of excellence and adaptability.

Experience

Work history, roles, and key accomplishments

Current

Spa Supervisor

Current

Chaminade Resort and Spa

Jan 2020 - Present (5 years 5 months)

Supervise daily spa operations, ensuring smooth workflow and adherence to health and safety standards. Train and manage spa staff while ensuring high standards of customer service and addressing client needs promptly. Foster clear communication with staff and management to align on operational goals.

Customer Service Health and Safety Communication Skills Problem Solving Team Leadership Operational Management

Lead Teacher

City of Capitola

Jan 2021 - Mar 2021 (2 months)

Design and implement engaging lesson plans for after-school programs. Supervise staff and maintain communication with parents regarding student progress. Enforce COVID-19 safety protocols to ensure a secure environment.

Lesson planning Communication Classroom Management

Court Appointed Special Advocate

C.A.S.A.

Apr 2015 - Jun 2018 (3 years 2 months)

Advocate for children in the foster care system by conducting assessments and collaborating with social workers and attorneys. Participate in training to stay informed about child welfare laws.

Advocacy Assessments Communication

Administrator & Facilitator

Stanford Health Care Trauma Department

Apr 2015 - Jun 2018 (3 years 2 months)

Manage day-to-day operations, lead workshops, and design programs to meet organizational objectives. Build relationships with clients and stakeholders to ensure satisfaction and retention.

Operations Management Program Design Scheduling Communication Skills Stakeholder Engagement

Insurance Broker - Senior Account Manager

Cowan Insurance Group

Feb 2002 - Dec 2014 (12 years 10 months)

Assess client needs and recommend insurance products. Manage policy renewals and claims processing while negotiating terms with insurance carriers. Pursue new business opportunities to expand the client base.

Negotiation Business Development Policy Management Customer Retention

Education

Degrees, certifications, and relevant coursework

Mohawk College

Education

Activities and societies: Implemented and rigorously enforced COVID-19 safety protocols to uphold a secure and healthy environment for both children and staff members.

Designed and implemented engaging and age-appropriate lesson plans and activities. Supervised and mentored a team of after-school staff, ensuring a safe and supportive environment for students. Maintained regular communication with parents/guardians regarding student progress and program updates.