Heghine Ghazaryan
@heghineghazaryan
Results-oriented HR professional specializing in operations and process optimization.
What I'm looking for
I am an HR professional with a proven track record in transforming people operations and enhancing employee experience. My expertise lies in aligning HR strategies with business goals, driving automation, and leading cross-functional initiatives across global teams. I am passionate about building scalable systems that support leadership and optimize the entire employee lifecycle.
Currently, as a Senior Specialist in HR Operations at ServiceTitan, I have successfully identified and resolved process gaps, driving continuous improvement in team efficiency. I have developed and managed HR processes and policies for Armenia, optimizing and automating key HR functions. My previous roles have equipped me with the skills to enhance compliance and streamline audit processes, ensuring legal compliance and data accuracy.
With experience in HR transformation and process optimization, I have led full-cycle implementations of HRIS and ATS, customizing solutions to meet business needs. I thrive in dynamic environments and am committed to enhancing operational effectiveness through best practices in HR management.
Experience
Work history, roles, and key accomplishments
Senior Specialist, HR Operations
ServiceTitan
Jan 2024 - Present (1 year 5 months)
Responsible for identifying and resolving process gaps in HR operations, driving continuous improvement, and managing HR processes and policies. Currently delivering multiple projects aimed at optimizing and automating HR functions while enhancing compliance and documentation management.
Senior Specialist, HR Operations
ServiceTitan
Jan 2024 - Present (1 year 5 months)
Focused on identifying and resolving process gaps while driving continuous improvement in the People Ops team. Developed and managed HR processes and policies, optimizing automation and enhancing compliance documentation management systems.
HR Manager
Munich Ventures
Jul 2023 - Jan 2024 (6 months)
Built HR processes and policies from the ground up, ensuring compliance and scalability. Led the implementation and optimization of HRIS and ATS, aligning HR strategies with business needs and enhancing operational effectiveness.
People Business Partner & Country Manager
Talkdesk
Aug 2020 - May 2023 (2 years 9 months)
Served as a People Business Partner for R&D teams across multiple regions. Coached managers on performance and engagement, leading to significant improvements in employee engagement metrics and establishing HR operations in Armenia.
HR Manager
Munich Ventures
Jul 2023 - Jan 2024 (6 months)
Built HR processes and policies from the ground up, ensuring compliance and scalability. Led the implementation and optimization of HRIS and ATS, aligning HR strategies with business needs.
People Business Partner & Country Manager
Talkdesk
Aug 2020 - May 2023 (2 years 9 months)
Served as a People Business Partner for R&D teams across multiple regions, coaching managers on performance and workforce planning. Established HR operations in Armenia, significantly increasing team size and enhancing employee engagement metrics.
HR Generalist
Teamable Software
Apr 2019 - Aug 2020 (1 year 4 months)
Collaborated with leadership and employees to manage the end-to-end recruiting lifecycle. Designed and organized onboarding processes and conducted interviews, contributing to overall company success.
HR Generalist
Teamable Software
Apr 2019 - Aug 2020 (1 year 4 months)
Collaborated with leadership and employees to drive success through effective recruitment and onboarding processes. Managed the end-to-end recruiting lifecycle and conducted interviews, enhancing overall employee experience.
Education
Degrees, certifications, and relevant coursework
Yerevan State University
Master's Degree, English Literature and Linguistics
2012 - 2014
Master's Degree in English Literature and Linguistics.
Availability
Location
Authorized to work in
Job categories
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