Heavin Mccrae

I am a motivated and detail-oriented professional with over 2 years of experience in healthcare customer service and team operations. My expertise lies in revenue cycle management, insurance follow-up, and denial management. I have a strong understanding of insurance workflows and HIPAA compliance, which allows me to effectively communicate with care managers and handle complex issues. My ability to analyze claims data and optimize resolution outcomes has been key to my success in this field.

Currently pursuing a degree in Business Management, I am also certified in Human Resource Management. My experience as a Tier 2 Lead Supervisor at Concentrix has honed my leadership skills, where I managed escalated customer issues and focused on efficient resolutions. I have developed strong verbal and written communication skills through my work with care teams and external stakeholders, ensuring timely follow-ups and accurate documentation.