Heather Turman

I am a remote healthcare administration professional with over 20 years of experience in customer service, medical billing, and clinical case review. I specialize in managing insurance claims, patient authorizations, denials and appeals, and CPT/ICD-10 code application while working independently in contract environments.

My background includes roles in medical billing, case review for imaging services, and long-term remote customer support, where I resolved complex inquiries across phone, chat, and email channels. I consistently met productivity goals and was recognized for outstanding service, demonstrating strong organizational skills and HIPAA-compliant practices.

I am adept with EMR systems, Google Workspace, and Microsoft Office, and I routinely collaborate with physicians, patients, insurers, and remote teams to resolve documentation and approval issues. I take initiative, make executive decisions without supervision, and develop efficient solutions to meet operational needs.

I am motivated by opportunities to apply my billing and authorization expertise in remote, contract-based roles that value self-direction, clear communication, and measurable results. I aim to contribute to teams that prioritize patient-centered service and operational accuracy.