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Heather Thomas

@heatherthomas2

Senior Executive Assistant at Law Office of James T. Reich who managed executive support and improved office production time by 35%.

United States

Message

At Law Office of James T. Reich, I provided executive and personal support to a criminal defense attorney, coordinating complex calendars, court dates, and client communications while handling sensitive information with discretion.

As Office Manager at the same law office, I managed accounts payable and receivable, client service, and daily administrative workflows. I implemented a specialized electronic filing system that improved office production time by 35%.

Earlier, I supervised a floor of approximately 35 data entry clerks at G&S Packing and supported operations across three Huddle House locations. My work included staff training and scheduling, order entry, and coordinating events.

Experience

Work history, roles, and key accomplishments

Senior Executive Assistant

Law Office of James T. Reich

Sep 2008 - Mar 2023 (14 years 6 months)

Provided high-level executive and personal support to a criminal defense attorney, managing complex calendars, court dates, and confidential information. Coordinated travel, depositions, and communications with clients, courts, and vendors.

Calendar Management Travel Planning Confidentiality Legal Document Drafting Client Relations Microsoft Office Google Workspace Calendly Slack Microsoft Teams Zoom Loom

Office Manager

Law Office of James T. Reich

Aug 2003 - Sep 2008 (5 years 1 month)

Oversaw daily operations of a busy law office, managing accounts receivable and payable, client communications, and administrative workflows. Maintained calendars, client files, and vendor relationships to support attorneys and staff.

Accounts Payable Accounts Receivable Invoicing Client Relations Calendar Management Vendor Management Microsoft Office Google Workspace

Data Entry Clerk Floor Supervisor

G&S Packing

Jan 2004 - Dec 2006 (2 years 11 months)

Supervised a floor of approximately 35 data entry clerks, overseeing daily productivity and accuracy. Trained staff on data entry systems, processed credit card payments and returns, and managed staff schedules.

Supervision Data Entry Corporate Trainer Scheduling credit card processing Proofreading

Senior-Level Assistant to General Manager

Huddle House

Jan 2001 - Dec 2004 (3 years 11 months)

Assisted the General Manager in overseeing three restaurant locations, acting as a key liaison between management and staff. Assisted in hiring, scheduling, and monitoring performance, and managed daily operations during GM absences.

Multi Unit Operations Staff Scheduling Hiring Event Planning Calendar Management Communication Skills