At ICE Mortgage Technology, I managed up to 45 concurrent client engagements, guiding clients from sales handoff through go-live. I configured Encompass, ECC, Product and Pricing Engine, and eClose to meet client requirements.
I built and scaled the enablement function for client and employee onboarding. Redesigned onboarding cut time-to-productivity by 30%, and I owned the Encompass Administrator Essentials curriculum and coached trainers.
At WellSoul Retreats, I run a women's wellness business, managing client relationships, event production, and community-building. Across my customer-facing work, I’ve combined technical delivery with support for clients navigating complex change.
