Open to opportunities

Heather Costa

@heathercosta

Owner-operator and office management professional delivering exceptional customer service, bookkeeping, and community-focused programs.

United States

Message

What I'm looking for

I’m looking for a role where I can combine customer service, office operations, QuickBooks bookkeeping, and careful recordkeeping—while partnering with a team that values organization, confidentiality, and community-minded problem solving.

I currently own and operate a mobile beverage business serving private and community events, managing high-volume orders with fast-paced customer service. I handle cash, credit card, and electronic payments, coordinate bookings and communications, and keep inventory and operations running smoothly.

Previously, I served as an Office Manager for a property management company, supporting tenants through phone and email, submitting and tracking maintenance requests, and managing rent payments and posting. I also processed rental applications, performed background checks, verified renters insurance, prepared leases, and used QuickBooks Desktop for accounts and reconciliations.

Beyond day-to-day operations, I’m the Founder & Program Director of Holiday Hope, where I independently coordinate a community Christmas assistance program from planning and fundraising to donor outreach and family support. I maintain detailed records, communicate professionally through social media and email, and prioritize confidentiality while solving problems without constant supervision.

Experience

Work history, roles, and key accomplishments

Current

Owner/Operator

Current

Wicked Fizz

Oct 2024 - Present (1 year 9 months)

Own and operate a mobile beverage business serving customers at private and community events. Manage high-volume orders, payments, bookings, inventory, event setup, and customer communications.

Customer Service Cash Handling credit card processing Electronic Payments Scheduling Booking Customer Communications Inventory Management Ordering And Supply Tracking Community Outreach Issue Resolution Record keeping

Current

Founder & Program Director

Current

Holiday Hope

Sep 2016 - Present (9 years 10 months)

Independently founded and manages a community Christmas assistance program. Coordinate program planning, fundraising, donor outreach, family assistance, gift/donation collection and distribution, and communications through social media, email, and direct outreach while maintaining detailed records and confidentiality.

Program Operations Project Management Fundraising Family Assistance Coordination Relationship Building With Community Businesses Donors Email Record keeping Confidentiality

Office Manager

Elmwood Realty

Apr 2018 - Aug 2023 (5 years 4 months)

Managed daily operations for a property management company, including tenant communication, maintenance requests, rent payment tracking, and lease preparation. Handled background checks, rental applications, renters insurance verification, and financial/admin processes including A/R, A/P, payroll, and QuickBooks desktop reconciliation.

Multi Line Phone Systems Tenant Communication Maintenance Request Tracking Payment Tracking Accounts Receivable Accounts Payable Payroll Management QuickBooks Desktop Expense And Income Entry Bank Reconciliation Background Checks Rental Applications Lease Preparation Property Management Ordering Office Supplies Data Entry

Crew Member

Dunkin Donuts

Jul 2012 - Jan 2014 (1 year 6 months)

Worked part-time as a crew member handling customer orders and store operations. Responsibilities included customer service, operating a cash register, handling money, stocking, and maintaining store cleanliness.

Customer Service Cash Register Operation Cash Handling Stocking Store Cleanliness

Direct Care Worker/Site Supervisor

Irie Transitional Program

Feb 2007 - Aug 2010 (3 years 6 months)

Supervised young women in a group home setting, including clients with developmental disabilities and/or behavioral disorders. Scheduled health appointments, provided transportation, supported life-skills teaching, tracked medications and progress records, coordinated with families and providers, and oversaw/supported employees and new employee training.

Supervision Group Home Operations Disability Support Transportation Coordination Chore Charts Confidentiality

Inspector/Collator

Colony Personnel Associates

Sep 2004 - Apr 2006 (1 year 7 months)

Worked full-time through a temp agency on assignments including quality inspection and production support. Tasks included inspecting eyeglass lenses for prescription accuracy, performing quality control on water bottles, and preparing bulk shipments of chemically treated paper for booklet manufacturing.

Quality Control Inspections Eyeglass Lens Inspection Manufacturing QA Water Bottle Quality Control Shipment Breakdown Booklet Manufacturing Preparation

Cashier

Dave's Marketplace

Dec 2002 - May 2004 (1 year 5 months)

Worked as a cashier in a grocery store, providing customer service and handling front-end duties. Responsibilities included greeting customers, summarizing daily sales, and stocking shelves.

Customer Service Cashier Daily Sales Summary Stocking shelves