Heather Columbus

I am a Customer Experience Manager with over five years of experience dedicated to assisting account executives and teams in maintaining client accounts. My focus is on ensuring excellent service standards and high customer satisfaction. I have a proven track record of resolving client issues with accuracy and efficiency, which has significantly contributed to the success of my teams.

At Nutrition Corp. Inc. Dba Fresh N Lean, I supervised daily operations and sales functions, maximizing revenue and employee productivity. I successfully built strong client relationships by responding to inquiries and assessing their needs. My ability to implement systems and procedures has led to increased sales and improved customer service, ultimately enhancing the overall client experience.

Previously, I worked as a Customer Support Supervisor and Senior Technical Support Agent, where I honed my skills in conflict resolution and technical support. My educational background in Forensic Psychology and Criminal Justice complements my professional experience, providing me with a unique perspective on client interactions and problem-solving.